Important Topics as we Get Ready for Delivery
Hello Troop Cookie Managers & Leaders,

While we wait for initial orders to arrive, we wanted to take a moment to cover a few of topics of importance.
 
Girl Delivery Cookie Orders Placed Online
 
We’re seeing an uptick in questions regarding Girl Delivery and how that info is communicated to troops so we’d like to review.
 
  • Orders placed for Girl Delivery via the QR code or Social Media link need to be approved by the family within five days of placement. The family receives an email which asks them to approve or decline.*

  • If the order is not approved, it cancels

  • Orders placed for Girl Delivery via emails sent through Smart Cookies do not need to be approved

  • All Girl Delivery orders online are just like orders a girl takes on paper; they must be communicated to the troop to get the cookies.
 
*If the family sees the order on the girl’s dashboard but doesn’t have the email, the family can resend the email to themselves by clicking the three vertical dots to the far right of the order. A menu will open; click resend email.
 
If the family needs to update their email address, please have them email cookies@gsksmo.org with their Girl Scout’s first and last name, troop number and preferred email.

This Cookiegram, which was sent to families, provides direction on running reports for orders in Smart Cookies. 


 
Taking Credit Cards at Booths - Important Tax Information
 
For all troops, we strongly encourage use of Smart Cookies for credit card payment. When you use Smart Cookies you do not incur any credit card fees and we cover the IRS documentation required; GSKSMO is covering those costs and properly documenting the transactions. If you choose to use another credit card processing service like Square, you can by following these directions.

Need Cookies?
 
Join us for our next Cookie Coach session on January 31 at 6 pm. We’ll review how you can get more cookies from a cupboard in Smart Cookies. Open Q&A will follow. Access the join link and passcode now.
 

Problems with Direct Ship Orders

Our baker works very hard to make sure orders go out correctly but sometimes there are mistakes. If there is a problem with an order, please email cookies@gsksmo.org with the following information:
 
Name of the Customer (first/last)
Name of the Girl Scout who received the order
What the issue is


New Resources for Booth Sales & Continued Sales

We just added booth signage (you can customize) and social media graphics for your booth sales and ongoing individual sales. Check out and download now.

 
Thanks!
 
The Product Program Team

PS - If your service unit is out of door hangers, we have a few more at the office. Just reach out to prdept@gsksmo.org if you need more.


Next Cookiegram: We will be covering Planned Orders & Transfers