Global leader, Hyatt, manages hundreds of luxury hotels and resorts. To stay connected, both customers and employees depend on Hyatt’s communications systems. So when they were looking for new ways to enhance the guest experience, Hyatt turned to Mitel's latest customized Hospitality communications.

- Jeff Bzdawka, Hyatt Senior Vice President of Global Hotel Operations

CTS puts Hospitality and Residential facilities on the path to better communications and satisfied customers. Find the perfect solution for your business… Contact us today: 800.787.4848 or jnolte@ctsmd.us.

Early in the pandemic, digital transactions suddenly became the only way of doing business. And even the most brick-and-mortar-loving customers learned to adapt. As we establish a post-pandemic normal, however, enterprises are facing the combination of two distinct disruptors.

Enterprises now must serve a sophisticated digital customer base that has high expectations for personalized service and a low tolerance for businesses that can’t deliver. 65% of customers want to buy from companies that offer quick and easy online transactions and 80% of people say they’d switch to a competitor after more than one bad experience.

The latest research makes it clear hybrid work is here to stay. More than two out of three employees who prefer hybrid models say they would be likely to look for other opportunities if asked to return fully to an office. Not surprisingly, four out of five businesses that offered hybrid models over the past two years intend to retain them.

To improve customer service, enterprises must empower their employees to work effectively from anywhere at any time. Employees will need full functionality regardless of where they are, and it must be transparent to optimize productivity and the customer experience.

Let’s talk about the latest technology to better connect your customers and employees. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

Many in the security field focus on securing data networks against hackers and viruses, but voice conversations often require the highest level of protection too. For government agencies and contractors, the need is obvious: having the ability to discuss classified information in full confidence that it will not be overheard or intercepted.

This is where a SCIF comes in: a Sensitive Compartmented Information Facility. Typically, this is a purpose-built room in a building, or a portable enclosure, where sensitive phone conversations can take place in complete privacy. SCIFs are accredited for use by the Federal government with standards defined by the defense and intelligence communities.

To achieve this level of security, SCIF defines building requirements that greatly exceed those achieved by typical commercial construction. Walls, ceilings, and floors, for example, must be constructed so that they will reveal evidence of unauthorized entry or tampering. Special materials must be used on these surfaces to prevent leakage of electromagnetic or radio frequencies that might be collected by bad actors. The surfaces can even be “hardened” with noise generators that radiate a blend of frequencies to produce a sound like running water.

All telephone, electrical power, security systems, data, and emergency systems must be dedicated to and contained within the SCIF. Where the conduit for any of these systems penetrates the SCIF perimeter, they must be hardened to minimize the chance of compromise.

The SCIF door and frame assembly also must prevent signal leakage, as well as meet local building and safety codes. The doors must employ two access control technologies: one for daily use and one for secure lock up when the SCIF is unattended.

In the case of structured cabling and network infrastructure, projects must follow the security specifications required to receive site survey certification and approval. Each aspect of the network requires special attention, including:

The phones within the SCIF must meet the JITC Unified Capabilities certification for Assured Services SIP End Instruments.

The growing number of attacks on government and enterprise data networks, their increasing sophistication and persistence, and the emergence of a new breed of cyber criminals intent on inflicting as much damage as possible all point to the need for tighter security measures. When it comes to protecting sensitive voice communications, federal agencies and contractors have come to rely on a proven solution – SCIF.

Partnering with an experienced technology provider can streamline the accreditation process, prevent implementation delays, and facilitate the safe discussion of classified information. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

With many organizations relying on remote workers, these flexible work arrangements are not without challenges. Fortunately, there are several ways to effectively manage your remote teams…

Access to remote work technology is important but understanding how to overcome the “people” challenges with better management and communication skills will better position your team for success.

Let’s talk about better ways to connect your remote or hybrid workforce. Contact CTS today: 800.787.4848 or jnolte@ctsmd.us.

Mitel’s services are very popular. Our clients love the simplicity and savings of no onsite hardware or upfront costs. Upgrades from the Cloud are automatic, and you’re in control.

Managing users is easy with online admin portals, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS now offers Concierge Support.

Our friendly Cloud experts are ready to support your Business Voice technology from end to end! Let’s get started… Contact us today: 800.787.4848 or jnolte@ctsmd.us.

Tell us about it... Just mention, "Newsletter Referral Program" when you contact us – we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip at: 800.787.4848 or jnolte@ctsmd.us.