A recent communication was received from AHCCCS on September 27, 2021 regarding a new CALOCUS update. We are passing this important information along to our provider network. This communication is being sent on behalf of the AHCCCS Integrated Care/Systems of Care unit:
AHCCCS communicated information to Contractors in June 2021 regarding the Child and Adolescent Level of Care Utilization System (CALOCUS). The information included instructions on how provider agencies should sign up with Deerfield Behavioral Health (Deerfield). The due date for signing up was July 1, 2021. Since then, it has come to AHCCCS' attention that some providers are experiencing challenges in receiving CALOCUS Training Completion Certificates through Deerfield. Our understanding is that many trainees are:
- Participating in screen sharing sessions;
- Have not registered to attend the training; or
- Are not attending the training individually.
All trainees are required to individually register and individually attend the training. One person cannot log in and have others participate with them during the training.
AHCCCS’ contract states that the CALOCUS may be administered by anyone who has training in the use of the instrument. This is verified and tracked through the certificate of completion obtained at the conclusion of the CALOCUS training offered by Deerfield. Training certificates will not be provided to those that are not registered AND logged in as attendees. Deerfield reviews this policy at the beginning of each training. This serves to allow verification of exactly who attended and length of that attendance and to ensure certificates are provided only to those that attend and complete the training.
To meet compliance requirements for CALOCUS training, AHCCCS is hereby informing all Contractors and their subcontracted providers that the CALOCUS training requirements specified by Deerfield shall be followed as required by any and all staff who will be administering the CALOCUS. In order to obtain a certificate of completion, those staff who have not registered for and completed the CALOCUS training individually will each be required to do so, even if they took the training previously as part of a shared process.
If you have questions regarding CALOCUS training requirements related to AHCCCS contract, please reach out to the Mercy Care's Compliance Officer with whom you have a contract. If you have questions regarding the Deerfield training itself, please contact Matthew Monago at mmonago@journeyhealth.org.
As a point of clarification, please be aware that there are no training costs to you or your agency. A specific training discount code would have been provided to your organization signed the initial user agreement.
Please don't hesitate to contact Sarah Hauck from our Workforce Development department at HauckS@mercycareaz.org with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.
Thanks for all you do!
