What's Inside

  1. Company News: AireSpring Appoints Channel Manager for New England; AireSpring Honored at Telarus Partner Summit; AireSpring Wins TMC SD-WAN Product of the Year Award
  2. AireSpring Virtual SD-WAN Boot Camp
  3. Product News: AireSpring Adds Grandstream HT812 Telephone Adaptors
  4. Q3 Promo: Win a Luxury Adventure in Atlantis Bahamas!
  5. September Partner Training: A Deep Dive Into SD-WAN
  6. Coming Events 2022
  7. Partner Profile: Diane Cummings, CEO and Founder, Integrated Communication Solutions, San Francisco, CA
  8. Meet the AireSpring Team: Scott Bender, Regional Channel Manager

AireSpring Appoints Channel Manager for

New England Region

AireSpring is pleased to announce that Jeff Armstrong has joined AireSpring as Regional Channel Manager for the New England Region (MA, NH, ME, VT, RI).

Jeff brings over 20 years of sales and operations experience in the telecom industry to the role, having worked at Competitive Local Exchange Carriers (CLECs) and Managed Services Providers (MSP). Jeff began his career in telecom in a sales support role at TNCI, a long-distance reseller, before joining Granite Telecommunications.

While at Granite, Jeff served as Director of Sales and Operations and developed the company’s structured cabling systems division. After six years in a leadership role at Granite, Jeff joined BullsEye Telecom as Strategic Partner Manager. In this role, Jeff led sales to multilocation businesses, specializing in a range of products including SD-WAN, internet connectivity, and POTS lines. Before joining AireSpring, Jeff served as Director-Partner Sales at Moruga, Inc., a technology services broker and full-service MSP, and as CEO of Army Telecom LLC, a vendor agnostic independent field services company focused on carrier services, managed IT, and energy.

“I’m excited to be at AireSpring particularly because of its outstanding reputation throughout the industry,” Jeff stated. “AireSpring has an impressive team of experienced and knowledgeable service delivery and service assurance staff, and I’m looking forward to positioning the team for success with my existing partners in the region and building new partnerships.”

“We’re extremely pleased to have Jeff joining us at AireSpring,” stated John Young, AireSpring’s Senior VP of Channel Sales. “His depth of experience in the channel and expertise in managed services and SD-WAN, along with the relationships he’s developed over the years, will be key to our continued growth in the Massachusetts region.”

AireSpring Honored at Telarus

Partner Summit with Multiple Awards

AireSpring was pleased to join this year's Telarus Partner Summit. During the event, AireSpring was honored with the Telarus Partners' Choice Award for the Best Overall Supplier. The winner of this award is chosen by Telarus partners who are asked to vote on the best supplier based on their performance in numerous categories. AireSpring also presented Telarus with its 2021 Top Technology Solutions Brokerage Award at the event.

Additionally, Steve Mooney, AireSpring Regional Channel Manager (NorCal, OR, WA, ID, AK) received the Top Local Channel Manager Award at the Partner Summit. The award recipient is determined by Telarus partner votes and recognizes the outstanding service. Steve’s exemplary service is a perfect example of The AireSpring Advantage. Well done, Steve!

AireSpring’s Global Managed SD-WAN Wins 2022 Internet Telephony Product of the Year

AireSpring is happy to announce that its Global Managed SD-WAN Solution has been honored with the 2022 INTERNET TELEPHONY SD-WAN Product of the Year Award, presented by INTERNET TELEPHONY magazine. The award is bestowed upon companies that demonstrate innovation, vision, and execution to deliver software-based networking tools to support different and unique communities of interest. This is the second consecutive year that AireSpring has won this prestigious award.

Introduced in June 2020, AireSpring Global Managed SD-WAN is a comprehensive, fully managed end-to-end SD-WAN service for organizations seeking a transition to the reliability and controlled costs of a provider-managed, remotely deployed WAN.

The reliability, consistency and adaptability of AireSpring’s SD-WAN solution provides fast and scalable global connectivity for on-premises needs and multi-cloud application performance, with global procurement of last mile connectivity under a single-provider SLA.

AireSpring’s SD-WAN solution includes:

  • Industry-leading VMware SD-WAN technology
  • An SLA backed, fully managed layer 2 Global Private Network with 23 points-of-presence (PoPs) worldwide.
  • Fully managed international circuit procurement services to physical locations worldwide.
  • The ability to connect directly and globally to multiple cloud services and SaaS applications such as AWS, Azure, Google, Office 365, Salesforce and many others.
  • Access to highly available, dedicated connectivity to and from locations in China.

“We are honored to receive this award recognizing AireSpring’s Global Managed SD-WAN product,” stated AireSpring CEO, Avi Lonstein. “This robust solution underscores AireSpring’s ongoing commitment to offer innovative and unique capabilities which continue to set us apart in the marketplace. Our goal is to provide global enterprises with the simplicity of a single provider solution that allows them to realize significant reductions in network spend, backed by AireSpring’s flawless implementation and support.”

For more information about this solution, please reach out to your AireSpring Channel Manager.

Earn Certification in AireSpring's SD-WAN Solutions and a

$50.00 Amazon gift card for completing the Boot Camp!

  • Attend a full day's webinar training session on SD-WAN, the go-to technology for improving control, management, business agility, up time, security, and data encryption of Wide Area Networks.
  • Learn from our SVP Solutions Engineering and SD-WAN guru, Mike Chase, J.D., CCIE #7226, aka "Dr. Cloud."
  • Leave with a better understanding of how AireSpring's Managed SD-WAN solutions utilizing VMware® SD-WAN , Fortinet® and Cisco®-Meraki serve your customers' changing business needs and the strengths of each solution.
  • Learn about the advantages of AireSpring’s Global Managed SD-WAN solution and our Global Private Network (GPN) with PoPs distributed worldwide.
  • Get an update on our international expansion and internet circuit procurement.

Reviews from our recent Boot Camp:

"Mike Chase did an exceptional job presenting! Best training I've attended, by far, in my 12 years in this industry."

- Justin Duffy, SKS Communications


"Mike's insight and industry knowledge helped me to gain a different perspective on future opportunities for SD-WAN. Thank you!"

- Lori Norton, Telstrong


"Probably the best training webinar I've attended in my 25 years of telecom."

- Julie Gilbert, Digital Management Solutions

"Great training event with SD-WAN guru, Mike Chase. Mike is amazing and has so much knowledge."

- Paul Feather, Founder, IT Compliance Services by Compu-Netics, LLC

What: AireSpring's Virtual SD-WAN Boot Camp

Presenter: Mike Chase, J.D. CCIE, SVP Solutions Engineering

Date: Thursday September 22, 2022

Time: 10:00 am to 2:00 pm (CT)

Space is limited!

Deadline to Register varies by date of Boot Camp.

Reserve your spot and your Amazon gift card now!

Only one gift card per person per boot camp per year.

All attendees must register in advance!

AireSpring Adds Grandstream HT812

Telephone Adaptor

AireSpring has added the Grandstream HT812 to its product offerings. The Grandstream HT812 is an advanced 2-port analog telephone adaptor (ATA) with 2 FXS ports and an integrated Gigabit NAT router.

It features exceptional voice quality, strong encryption with a unique security certificate, and outstanding network performance for home and office use. The HT812 will be replacing the Poly OBI 302, which will still be available via our Special Pricing Request program.

Q3 Promo: Win a Luxury Adventure in Atlantis Bahamas!

Ready for a relaxing vacation getaway? Let AireSpring whisk you away to the Bahamas! In addition to our usual spiffs and commissions, AireSpring will be awarding a trip in Q3 2022 to the luxurious Atlantis resort (or the cash equivalent) to one lucky partner. Every $1,000 of MRC revenue you bring in equals one entry into the drawing to win. Treat yourself to a vacation in paradise as you enjoy an endless summer in the Bahamas.

As always, AireSpring’s Channel Managers are committed to providing you with concierge service so you can easily deliver the best products to your customers and gain a competitive edge.

AireSpring has always been 100% channel-focused and has everything you need to provide the best customer service to your clients.

Our channel partners benefit from some of the highest evergreen commissions and bonuses in the industry:

  • SPIFFS on Renewals
  • 6X MRC on Voice/Cloud Services
  • 1x MRC on SD-WAN and Global SD-WAN Services
  • 1.5x MRC on Connectivity Services & MPLS
  • $1,600 Cash Bonus on Toll-Free Services
  • $800 Cash Bonus on Long-Distance Services
  • Earn even more with ongoing extra bonuses on other deals: like 5% EXTRA Bonus Residual Commission on AireSpring Network & SIP LD (wholesale accounts do not qualify).

AireSpring provides everything you need to fulfill your service and support requirements, including:

  • Dedicated project coordinators & managed services engineers assigned to each order
  • Free consultation with solutions engineering team
  • 24/7/365 NOC Network Monitoring
  • 20-second response time to support calls
  • Escalation list up to our CEO

Make all your vacation dreams comes true this year with a chance to win a luxury adventure in Atlantis! Contact your AireSpring Channel Manager for details.

Join AireSpring’s Director of Solutions Engineering, Clinton Devereaux, for an educational overview covering Software Defined Wide Area Networks (SD-WAN)

technology, features, and benefits as well as those specific differentiators between AireSpring‘s Managed SD-WAN and other options in the industry.

This webinar is recommended for complete beginners to those at an intermediate level who want to increase their knowledge of SD-WAN:

  • Learn about the components of a carrier-grade, SD-WAN solution
  • The security benefits that SD-WAN provides
  • What scenarios can benefit most from SD-WAN
  • The advantages that a differentiated, managed SD-WAN Solution offers

Join AireSpring and increase your technical knowledge so you can help your customers transition into the new cloud economy securely and cost-effectively.

What: September Partner Training Webinar

Date: Wednesday, September 28, 2022

Time: 11:00 AM to 12:00 PM PST

Presenter: Clinton Devereaux, Director of Solutions Engineering

Please complete the survey after the webinar for a chance to win a $100 Amazon gift card.

Intelisys AMP’d Atlanta

Atlanta, GA

September 1, 2022

REGISTER HERE

Telarus Surf Event

Huntington Beach, CA 

September 7, 2022

REGISTER HERE

Telarus Mobility and IoT Academy

Denver, CO

September 7-8, 2022

REGISTER HERE

Telarus Cybersecurity Bootcamp

Birmingham, Alabama

September 8, 2022

REGISTER HERE

Telarus Golf Dallas

Grapevine, TX

September 9, 2022

REGISTER HERE

MSP Summit

Orlando, FL

September 13-16, 2022

REGISTER HERE

Sandler National Summit

San Diego, CA

September 15, 2022

REGISTER HERE

Avant Special Forces

Sept. 19 - Sept. 21, 2022

REGISTER HERE

Telarus Cybersecurity Academy

Dallas, TX

September 20, 2022

REGISTER HERE

AireSpring Virtual SD-WAN Boot Camp

September 22, 2022

REGISTER HERE

AireSpring Partner Webinar: A Deep Dive into SD-WAN

September 28, 2022

REGISTER HERE

Telarus Golf Connecticut

North Stonington, CT

September 27, 2022

REGISTER HERE

TBI Pacific Airshow

Huntington Beach, CA

September 30, 2022

REGISTER HERE

Intelisys Channel Connect

Nashville, TN

October 2-5, 2022

REGISTER HERE

CVx Expo 2022

Scottdale, AZ

November 2-4, 2022

REGISTER HERE

To begin, please tell us a little about your professional background in telecom and your agency.

Prior to founding Integrated Communication Solutions (ICS) in 2007, I worked as a consultant to businesses by helping them build a solid infrastructure using the most current technologies. I served as Senior Global Account Manager at InFocus Corporation, a visual communications company, and earlier in my career I worked at Harris/3m, where I trained district administrators on how to run a branch office. I also worked at a call center in a supervisory role. My experience in these positions helped educate me on some of the technologies related to telecom, including Contact Center as a Service (CCaaS) solutions. ICS has sold a significant number of premises based and cloud contact center solutions over the years, and having that hands-on experience enables me to understand the needs of each business unit within the company.

I started ICS with the vision of providing companies with a seamless transition from traditional plain old telephone service (POTS) to Voice Over Internet Protocol (VoIP). We started out selling voice and cloud systems, including ShoreTel. Since then, we’ve grown to offer a range of services, including VDI, data backup and storage, software sales and management, applications, managed network, security, and managed voice services. Our business today is 90 percent cloud systems, 10 percent premises-based phones.

At ICS, we pride ourselves on continually educating our employees on the evolving industry. We invest heavily in training and certifications, which empowers our employees as consultants in the ever-changing climate. Our clients rely on our expertise to accurately advise their unique business needs while staying current with the latest technologies.

"While working with AireSpring, I have seen great care, expertise, and follow-through in all the people I have worked with."

What do you like about working with AireSpring?During my time in telecom, I have learned the importance and value of relationships. I have worked with Steve Mooney, AireSpring Regional Channel Manager (NorCal, OR, WA, ID, AK) almost the entire time I’ve been in the channel. Steve was our channel manager at another supplier, and we were thrilled to be able to continue to work with him when he joined the AireSpring channel team. Steve has always been there for us. He always picks up the phone and addresses our needs from start to finish. While working with AireSpring, I have seen great care, expertise, and follow-through in all the people I have worked with, from the Channel Sales team to the Service Delivery and Provisioning teams.

AireSpring is forward-thinking in a lot of ways that traditional carriers are not. We were originally introduced to AireSpring back in 2011 when they introduced their MPLS mesh network. AireSpring’s innovative approach to telecom and release of newer network and cloud technologies, along with the relationship we had built with Steve, have strengthened our commitment, making them one of our top suppliers. AireSpring is now our go-to supplier for business internet and SD-WAN.

The flexible pricing and commissions schedule that AireSpring offers partners via their online, real-time QuoteSpring application is immensely helpful. Furthermore, the level of experience and knowledge of AireSpring’s Solutions Engineers (SE) is outstanding, as are the experienced project managers. We really enjoy working with Sandi Hightower (AireSpring Project Coordinator Supervisor- Platinum Customers) and Michael Brown (Airespring Project Coordinator – Platinum Customers)

What would you say is the secret to being a successful trusted advisor/sales agent in today’s marketplace?

We follow the philosophy of always recommending the long-term best solution for our customers. Because of our commitment to this philosophy, we have been able to establish trust and maintain long-term relationships with our customer base. Providing our customers access to information along with back-office customer service is also key to success in this profession and building a successful business.

"Providing our customers access to information along with back-office customer service is key to success in this profession."

We have very low churn at ICS because of our philosophy but we also have a customer relationship management (CRM) system dedicated to provisioning and tracking our clients’ activities, which they can access to do all their own inventory of important information tied to the circuit and or cloud service. This is a very important value-add that we give our customers and makes the relationship stickier. We also pick up the phone to help solve small problems for our customers. Our mid-size market customers often don’t have the resources or knowledge to successfully navigate telecom, so we take that burden off them through our back-office operations.

What do you foresee happening in the industry in 2022/2023? What is the “next big thing” you think trusted advisors/agents should be aware of?

Every few years, we see a new topic emerge in the industry that grabs everyone's attention. Over the years, SIP trunking, hosted VoIP, SD-WAN, and now security have been at the forefront of everyone’s minds. Security is going to take center stage for some time to come. Companies are reviewing their security strategies and analyzing whether they are taking advantage of all the new security options that are out there. The security field has changed rapidly over time, and we expect more companies to adjust their strategies to include these new security technologies, including Secure Access Service Edge (SASE), and distributed denial of service (DDOS) mitigation.

"Our industry needs to be sensitive to who the customer is and innovate to adapt to their needs."

As the industry changes, trusted advisors and technology service brokers also need to do business the way customers want to do business. For example, the newer generation doesn’t always want to make a phone call to address issues. They prefer to have access to online tools that they can utilize to get what they need and communicate efficiently. Our industry needs to be sensitive to who the customer is and innovate to adapt to their needs. We’re seeing a younger group of executives coming in with a different frame of reference, and they are much more comfortable interacting with technology rather than a human, so we need to be able to serve them accordingly.

What are some of your hobbies and interests outside of telecom?

My husband and I have been married for over 30 years and have four children. We enjoy spending our free time with them. This year, my youngest son completed his senior year of high school football, and we loved attending his games. I also love going on walks with my girlfriends and having a glass of wine. Like everyone else, I jumped on the Peloton train during the COVID-19 pandemic.

One of my biggest hobbies is real estate hunting. I’ve always been very curious about real estate and quality of life versus “location, location, location.” Whenever we travel, I’m always checking the demographics of the area, looking at the price of land and housing, and observing the quality of life in the area. I’ve invested in a few different real estate opportunities over the years, and it’s been fun—it’s one part risk, one part adventure.

Please tell us a little about your professional background and how long you’ve been in the industry.

I have been in sales for over 20 years in a variety of industries, including telecommunications, financial services, and commercial automotive. I have held sales management positions at AT&T, CenturyLink, and Windstream. In these roles, I specialized in fiber circuits, data security, colocation, and IP phone systems. Prior to joining AireSpring, I was a Fleet Business Development Executive at Tessco Technologies, a supplier of wireless communications products for network infrastructure, site support, and fixed and mobile broadband networks.

Tell us about your role at AireSpring.

I am the Regional Channel Manager for North and South Carolina. The long-term relationships I developed in my previous roles at Windstream and elsewhere have helped me connect partners with Airespring. I am actively reaching out to partners I’ve worked with over the past 20 years to help them find comprehensive solutions for their customers and close deals. The North and South Carolina market has been underserved for a while, and since we’ve expanded our team into this region, we’re also now able to offer high-touch service to new partners who are pleased that AireSpring is focusing on this market.

What do you enjoy most about working at AireSpring?

One of the things I enjoy most about working at AireSpring is that I get to work with old friends, including Jesse Michael [AireSpring Regional Channel Manager] and Melvin Frederick, [AireSpring Solutions Engineer]. I worked with them 15 years ago when I was at Windstream and have stayed in touch since then. My colleagues love working for AireSpring and that made me want to join the team.

I really like working for a private company like AireSpring, because the decisions that are made are made for the health of the company and its customers, not the investors. It’s great to work for a family-owned business. Being able to offer service both domestically and internationally is also really exciting. We offer a wide variety of solutions, and when people refer to us as an aggregator, I have to correct them because we’re not just an aggregator, we’re a full-service provider.

What are some of your hobbies or interests outside of the office?

Grilling and reading are my two main hobbies. If I know it’s going to be turned into a show or a movie, I’ll read the book. I read anything from science fiction to mystery, and I often trade books with my wife. She’s a bigger reader than me—she’ll knock out four or five a month and I only read one or two. The last book I read was “Upgrade” by sci-fi writer Blake Crouch. It’s his newest book and it was really good.

About ten years ago, I picked up cooking, and I love to grill. We just bought a new house, and we grill almost every day. I also love going to the grocery store and picking out what looks good to grill for the day.

I’m also very involved in charities and have been since I was 23 years old. Currently, I volunteer for a non-profit organization called Swim Across America that raises money for pediatric cancer research at Children's Healthcare of Atlanta. I have been in the organization for five years and even met my wife Allison there (oddly enough, Jesse Michael’s wife helped make the introduction!). She is the director of the Atlanta swim event, and I am an operations volunteer. The Atlanta Swim is a big open water swim event with 600 swimmers that takes place at a lake in the area. It takes a lot of work to organize, but it’s very rewarding. It’s bittersweet to be involved with pediatric cancer patients, and it can be hard, but at the end of the day, you’re given hope. For example, two of the most recent cancer trials have had promising results, which is great news. There are so many nuances when it comes to pediatric cancer research and so many different types of cancer, but an organization like this one makes me believe we can advance the cause in a real way.

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AireSpring is an award-winning provider of Managed Connectivity and Cloud Communications solutions providing fully managed and connected end-to-end, next-generation solutions for multi-location enterprise customers, including:

AireSpring's services are delivered over its revolutionary nationwide MPLS Mesh Network, providing customers a fully integrated, end-to-end solution from a single vendor.