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August 2024

How Are You Communicating When in Conversation?


Can you communicate in a gentler manner? How do you sound to others?

At Pulse, we encourage sharing what has worked for you, and avoiding telling someone what they “should” do. Telling someone what they should do — using words such as “you have to”, or “what you need to do is” — can feel like a form of pressure to the listener. This can put additional stress on someone who may be in need of support. Here are some examples of how you may want to direct your conversation:


What you might say                               What you might say instead

You should….                                            You may want to….

What you need to do is….                           You may want to try….

You have to….                                            What worked for me is….

The best thing for you to do is….                  What I have done is….

You should try this….                                   In my experience….


By changing just a few words in your conversation, you will come across as more empathetic, a better listener, and nonjudgemental. Without knowing every detail of the person you are talking to — whether an adult child, parent, spouse, sibling, caregiver or friend — it is helpful to use language that is welcoming and encourages additional conversation. Comments such as “you should” can close a conversation and don't leave an opening for additional discussion. Try it, and let us know what you think. 

Titles of the Ten for $10 Each

 

Advocacy Basics 101: What Every Advocate Needs to Know

Presented by Caryn Isaacs

 

Advocating for Patient Financial Safety

Presented by Nicole Broadhurst, BCPA

 

Ensuring Safe and Compassionate Care in a Disabled Population

Presented by Lisa M. Ruppert, MD

 

LGBTQ Health Rights, Advocacy and Patient Safety: An Overview

Presented By Adriane Carrier, MBA-HC, BSN, BCPA

 

Origins of Patient Safety and How Simulation is Used to Make Care Safer

Presented by Jeffrey B. Cooper, Ph.D.

 

Palliative Care or Hospice Care: Patient Safety Matters

Presented by Michael Devita, MD

 

Saving Lives Together: Understanding Sepsis

Presented by Thomas Heymann

 

Understanding Individuals’ Rights Under the HIPAA Privacy Rule

Presented by: Cathleen G. Cachero (she/her/hers) Equal Opportunity Specialist Office for Civil Rights, Eastern & Caribbean Region U.S. Department of Health & Human Service

and

Wendy McAtee, CHRC, Research Compliance Director, MedStar Health Research Institute (MHRI)

 

Understanding Medical Insurance Terminology for Better Patient Outcomes!

Presented by Tracy Plunkett, BCPA

 

What Every Patient Advocate Needs to Know about Medications

Presented by Johanna Trimble

Other Titles That May Be of Interest


-Three Phases of an End-of-Life Journey

Supporting a person through their end-of-life experience

 

-The Elephant in the Room,

Dispelling the Myths About Being Transgender

 

-Patient Advocacy: Rare Diseases 101


-The Joint Commission and TakeCHARGE Standards

Pulse On Line Academy

Get your tickets early before we fill up!

We welcome raffle baskets, gift cards and sponsors

THANK YOU TO OUR SPONSORS!!

Patient Activation through Community Conversation PACC


We are back after a summer break to help plan for even better programs!

September 4th 2024

How do you find your voice? Have you questioned a diagnosis or plan of care and found that speaking up was helpful? Have you wished that you did speak up? Is it easier, or more difficult to speak up when the price is marked incorrectly at the supermarket than speaking up about your medical care and treatment?


Share your experience and learn from others at the Pulse PACC on September 4th at 7:00 PM Eastern Time. 


Other dates are:

October 2, 2024

November 6, 2024

December 4, 2024


Learn more and register here


Patient Activation through Community Conversations (PACC)' is approved for 1.0 General CE by the Patient Advocate Certification Board to satisfy the requirements for Board Certified Patient Advocates (BCPA).


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