A Fond Farewell to Our Chief Commercial Officer

After 7 years of dedicated service, Colin has moved on to pursue an exciting new opportunity with Ben Shaffer Recreation. While we will certainly miss his leadership and vision, we are thrilled for him as he embarks on this new journey.

We wish him the best and have no doubt that he will bring the same passion and dedication as he did to MyRec.com. Good luck Colin. See you at your first Playground, Park, or Facility Grand Opening soon!

Thank you to our departments for your continued partnership. We’re excited about the road ahead and remain committed to providing you with the highest level of service.

Side 1: What's New

Facilities & Reservations

• We added a way to resend the approval email to a different email address. This will allow the management side user to resend the reservation request email to the updated email address, allowing the client to approve the request.

Memberships

• A fix was issued for Membership Card photo files. Membership Card photo uploads that have an apostrophe in the file name will now strip the apostrophe and upload the file correctly.

Reports

• We added a q mark to the summary page of the Budget Group Income Summary report to explain that transactions from budget groups that were not selected may appear on this page if they are on the same invoice.
• A fix was issued to correct the Budget Group Income Summary report to reflect the correct credit card fee estimate.
• A fix was issued when filtering the Disbursement Income report by Budget Group. The page will only show totals from that Budget Group.
• A fix was issued for the Income Summary report by Location, having the interior pages stay on the filtered location.
• A fix was issued on disbursement reporting when Fund Accounts are used.
• A fix was issued for the Reservation Income report showing transaction dates on all pages.

POS

• A fix was issued for the promo code applying on products, regardless of when in the process of checkout it is applied.

Misc

• Subscription Settings - Knowledge Base article
• It’s important departments verify / request to change their Billing Contacts Name, Email and Phone and their Primary Contacts Name, Email and Phone.
• A ‘Resolve Issue’ option has been added to the Overdue Payments box of the Payment Plans Issues report. This was added because issues in the box do not clear once the client has dealt with them. (IMPORTANT**This link DOES NOT fix the issue, it simply removes the listing from the report.)
• New System Status page on main MyRec.com website:
• We want to update you on a service interruption that took place on August 21, 2024, at 11:50 PM, caused by an unexpected outage from our hosting provider. Although we restored services promptly, a subsequent issue temporarily affected access to our software. We responded quickly to resolve the situation and have completed a comprehensive audit and implemented enhancements to our infrastructure to prevent similar occurrences in the future. Thank you for your understanding and continued support.

Possible future items are in Misc > Think Tank, where you can vote and comment on them.

Tracey Rivera Cooper - Director of Marketing

&

Marie Heard - Training Specialist

It’s That Time of Year Again…

It’s always time to order membership cards! Whether you need to top off your supply or start one, make sure to submit your order soon to skip those pesky rush costs.

Ordering membership cards is so easy!

• Our vendor offers more affordable pricing and faster production time, while still maintaining the quality you expect.
• We handle everything, from the design to coordinating shipping. We know you’re busy! Sit back and relax – we’ve got this one.
• The Membership card order form has been updated to include a handy quote calculator, so you can tweak your order to suit your budget.
• Shipping quotes will be sent after order submission. Our form is good, but not “access to UPS shipping prices” good, unfortunately. 
• Our experienced Design Specialist will work with you to create a card design that reflects exactly what you need, in the most delightful way.

On The Road with MyRec.com

Say "Hello" to our Business Development Team

at these upcoming conferences...

Indiana Parks and Recreation Association Conference INPRA

11/5 | French Lick, IN

Booth #65

Georgia Recreation and Park Association Conference GRPA

11/5 | Columbus, GA

Booth #89

Kentucky Recreation and Parks Society Conference KRPS

11/13 | Cadiz, KY

Booth #18

Proud Sponsor & Official Software Provider of KRPS

Connecticut Recreation and Parks Association Conference CRPA

11/25-11/26 | Uncasville, CT

Booth #75

Proud Gold Sponsor of CRPA Conference

Part of our success and growth is mainly due to our people. We are excited to feature our Onboarding Specialist and new Design Assistant for this month's Employee Spotlight!

Tag us in your social posts and send us your favorite photos here for a chance to see your photo in next month’s newsletter.

Thank you from the team at MyRec.com!

MyRec.com: Simplifying Recreation Management

Call or email with questions: 802-465-9732 support@myrec.com