MANNA FoodBank Operation Updates & FAQs

Dear Partner Agencies,

Our team has had the opportunity to speak directly with many of you over the last week and half and we will continue to touch base to better understand the needs and challenges that are unique to each agency.

From these conversations, we have heard many of the same questions around ordering and the logistics around pick up and/or delivery. We will continue to update you with the latest information on any upcoming changes to our operations. Here are a few of the most frequently asked questions we've received:

CAN I PLACE AN ORDER WITHIN FIVE DAYS OF MY DELIVERY?

No, orders must be placed at least five days in advance of your standard delivery.

CAN I CHANGE MY ORDER AFTER I'VE SUBMITTED IT?

If you are more than five days out from your delivery, you may make changes to your order. However, please work to minimize this request as it slows down crucial members of our team from coordinating orders. If your order is within that 5 day window prior to delivery you will not be able to make changes to your orders.

CAN I SCHEDULE AN ADDITIONAL DELIVERY OUTSIDE MY CURRENT DELIVERY?

Unfortunately, we are not able to accommodate any additional deliveries at this time.

WILL THERE BE ANY CHANGES TO CURRENT DELIVERIES?

There will be no changes to standard deliveries. Our team is committed to meeting our delivery schedule.

For more answers regarding questions you may have please review the FAQ section of the COVID-19 Agency page here . If you have questions that are not addressed in the FAQ section, please reach out to a member of our Agency Relations team.

Overall we've seen an increase in demand across our agency network. Our team here at MANNA is working hard to continue to meet every order request. Due to this increase we are unable to accommodate an increase in deliveries or orders outside of the standard standard times. We appreciate everyone's work to meet the growing need for food in Western North Carolina. MANNA is committed to being your partner throughout.

Together we are stronger,

The Agency Relations Team

KEEP MANNA UPDATED

Many communities and county governments are asking us to direct people seeking food resources to the appropriate agency. To that end it is imperative that you communicate your pantry status and any changes to operations with MANNA as frequently as possible.

Have you changed you distribution dates or hours of distribution?
Will you be shifting to a different style of food distribution? (Example: Drive through or pre-boxed food)
Do you need volunteers from the community?

Communicate any and all changes with your Zone Coordinator or our Agency Relations Coordinator or simply reply to this email.

MANNA AGENCY RELATIONS CONTACT INFORMATION:

Amy Sims, Western Zone Outreach Coordinator – 828-399-1147, asims@mannafoodbank.org

Kaitlyn Smith, Eastern Zone Outreach Coordinator – 434-806-9965, ksmith@mannafoodbank.org

Leah Cormier, Buncombe County Outreach Coordinator – 828-774-5915, lcormier@mannafoodbank.org

Chris Rainwater, Agency Relations Coordinator - 828-299-3663 x1272, crainwater@mannafoodbank.org

ACTIONS TO STAY UP TO DATE:

Join our Partner Agency text alert system to receive communications right to your smart phone: Text APPLE to (828)348-5883

We have launched the following web page to provide constant and up to date information regarding MANNA resources for Partner Agencies: https://www.mannafoodbank.org/agency-access-and-information/covid-19-for-agencies/