Updates from Quilters Quest
Longarm Information
Longarm Bob will now be taking in your quilts to be longarmed in an all over pattern
- As usual your quilt top and back should be squared up and ironed
- Your cotton backing needs to be at least 3 inches larger than your quilt top all the way around
- Cuddle/minkee/flannel backings need to be 4 inches larger than your quilt top all the way around
- Call the store at 630.969.2205 between the hours of 9 AM and 2 PM to schedule a time for curbside drop off
- Please leave a message if no one answers and we will get back with you as soon as possible
- When you drop off your quilt top and backing (and batting if you are supplying) you need to have a note with your name, telephone number and whether it is your cell or landline, email address, longarm design thoughts or LAB (Longarm Bob) choice, gender of who the quilt is for or any special thoughts either for design or thread…you will also need to write down if you want us to trim your quilt or if you want us to trim and bind your quilt…if you want QQ to bind, please write down what we are supposed to use for the binding material and if you want machine or hand binding
- Bob will email you some design choices for your approval
- There can be no face to face discussions at curbside about your quilt, so, please have everything ready in writing for the person meeting you to bring your quilt inside
- Currently we are about 5 weeks out for longarming and 6 weeks out if you want us to bind
Machine Repair
By popular demand, machine maintenance and repair services are now being offered during the quarantine. Machines may be dropped off and picked up between 9 am-2 pm Monday though Saturday, at the front door of the store. The store will remain closed to the public during the length of the Governor’s order.
Items needed with the machine:
- Power cord
- Foot control
- Zigzag presser foot
- Zigzag or standard needle plate
- Bobbin case
- Bobbin
- Spool cap that you typically use
- OPTIONAL - Sample of stitching/project – IF you are having an issue and want to show us what is happening
- All other accessories should be kept at home (FHS knee lever, tray table, adaptors, after market lighting, etc)
Please provide a typewritten or neatly handwritten note with the following information:
- First and last name
- Mailing address
- Contact phone number, indicate if this is a cell or landline
- Email address
- Services requested
- COA (clean, oil and adjust)
- Repair only (if COA has already been done in the past 12 months)
- Diagnostic (if you would like an estimate of repairs or are not sure if the machine is worth repairing)
- Details of any issues you are having
Lisa will communicate with you primarily via email,
tech@quiltersquest.com
or by telephone when your machine is ready for pickup.
***If you have been notified of having a completed quilt or machine repair, you may call 630.969.2205 and leave a message to coordinate payment and schedule a curbside pickup between 9 and 2.
Quilters Quest storefront will be closed to the public through April 7th in accordance with the current instructions from the governor. We will have minimal staff to maintain business inventory operations and fulfill online orders per the Order, Section 1, Para 13. Customers may order online for free shipping for orders over $20.00 or schedule a time for curbside pickup.
Gift cards are also available online.
We will keep you updated as this situation progresses. Thank you for your support of your local quilt shop during this time.
Stay Safe! Stay Healthy!
