• Administrative review and triage of all complaints and facility-reported incidents.

• On-site investigations of those complaints and facility-reported incidents that are triaged as an immediate jeopardy and any follow-up visits necessary to confirm abatement of the immediate jeopardy situation.

• Off-site processing of initial licensure applications and requests to increase capacity. An on-site visit will be conducted only if required for providers to seek reimbursement.

• Other investigations if determined by the OHCQ's Executive Director or Designee to be imperative to protect the health and safety of Marylanders.

• Adult Medical Day Care Centers
• Ambulatory Surgical Centers
• Assisted Living Programs
• Birthing Centers
• Community Mental Health Centers
• Comprehensive Outpatient Rehabilitation Facilities
• Correctional Health Facilities
• Cosmetic Surgery Facilities
• Developmental Disabilities Sites
• Employer Drug Testing Facilities
• End Stage Renal Disease Dialysis Centers
• Federally Qualified Health Centers
• Forensic Residential Centers
• Freestanding Medical Facilities
• Health Awareness Testing Sites
• Health Care Staff Agencies
• Health Maintenance Organizations
• Home Health Agencies
• Hospice Houses
• Hospices
• Hospitals
• Intermediate Care Facilities for Individuals with Intellectual Disabilities
• Laboratories, including Cholesterol Testing Sites, Federally Waived Laboratories, Forensic Laboratories, Hospital Laboratories, Independent Reference Laboratories, Physician Office Laboratories, Point-of-Care Laboratories
• Limited Private Inpatient Facilities
• Long Term Care Facilities
• Major Medical Equipment Providers
• Nurse Referral Agencies
• Outpatient Physical Therapy Providers
• Portable X-Ray Providers
• Public Health Testing Sites
• Residential Service Agencies
• Residential Treatment Centers
• Rural Health Clinics
• Surgical Abortion Facilities
• Tissue Banks
• Transplant Centers

• The #1 action you and your teams can do right now is keep all people with cold/flu symptoms out of your centers.

• Employees simply cannot come to work if they are symptomatic.

• Be prepared to over-communicate with staff, residents, patients, and families.

• Inventory supplies and medication - especially infectious control gear.

• Review your policies and training.

• Closely monitor the health of your patients, residents, and staff.

• Establish lines of communication with your hospital partners, local and state health officials.