The rapid rise and fall of the NewProfilePic app
|
|
What happens when your top-downloaded photo app is in the crosshairs of British tabloids and an army of online conspiracy theorists?
To many photo app developers this story, featuring an app that grabbed the #1 overall Google Play and App Store spots in the US, the UK and many other countries just a few weeks ago, might sound like a luxury problem they’d love to have.
But they’re wrong, according to the photo app developer in question, Victor Sazhin, past presenter at Visual 1st. This story has been and is still a nightmare for him and his team. But it’s also a nightmare that has taught them important lessons and spurred them to fight back.
Let me walk you through the highlights of what all happened in just the last few weeks.
Intro: The app – NewProfilePic
Soft-launched in April, NewProfilePic is an app that adds creative effects that turn your selfie into a social media profile picture that “pops.” The app is promoted as “ Always fresh. Totally AI-driven. The world around is ever changing and your online image should do too!” This relatively underserved use case (regularly updating your profile picture is not what most of us do) is addressed by an app that leverages advanced imaging technologies also deployed in the app’s sister apps, Photo Lab and ToonMe (combined, good for more than 300M downloads to date).
What happened when NewProfilePic added a new set of effects on May 6? Almost overnight, the app reached #1 overall positions in the app stores’ download rankings in many countries, including the US and the UK – a feat the almost 20-year-old company had never experienced before with any of its other apps.
1. The Is Russia after YOUR personal data? story
But, almost right away several online posts and user reviews appeared along the lines of “ this app is malware and steals your bank accounts and personal data.” While these types of posts are not unusual for popular apps, British tabloid the Daily Mail ran with these posts and published on May 11 an article with the headline, “ Is Russia after YOUR personal data? Experts warn internet users not to download latest online craze New Profile Pic that hoovers up your details.”
A stylish picture of Vladimir Putin accompanying the story effectively rubbed in the message. The article stated that Linerock, the developer of NewProfilePic, had an office on the Moscow River near the Ministry of Defense, and implied affiliation with Russian authorities (the office in question was not the office of the company, but the office of the attorneys who had helped to register the company 20 years ago, according to Linerock).
Other tabloids followed suit, conspiracy posts exploded online, and “patriotic hackers” appeared to have used botnets to post repetitive messages in the reviews section of Linerock’s apps.
In the meantime, fact-checking authority Snopes had already debunked the various allegations (" There's little evidence to suggest that this app is any more invasive in its collection of user data than other apps") within 24 hours after the Daily Mail article broke, and was subsequently quoted by other factchecking sites, the Better Business Bureau and various publications.
But it didn’t help.
|
|
Sustainability
Sharing Practices for a Greener Photo Print Product Industry
Hear from 12 innovators who have gone green(er).
When:
June 22 8:00 - 9:30 AM PDT
(17:00 - 18:30 CET)
What: Live & streamed
***$19 Early Bird sale ends June 9***
Lina Andersson
CEO and Founder, Once Upon
Andreas Schmidt
Head of Quality Management Systems, ifolor
Björn van Hamond
Manager Supply Chain & Innovation, RPI
Tim O’Neil
VP of Business Development, ADS
Senta Becker
Sustainability Manager, Felix Schoeller Group
Dr. Christian Schramek
CEO, puzzleYOU
Wouter Staatsen
CEO, PastBook
Duncan Ferguson
VP, Commercial and Industrial, Epson Europe
Richard van den Bergh
Business Manager Photo Imaging Products, FujiFilm Europe
Ilze Zumente
ESG Manager, Picanova Group
|
The NewProfilePic developer – Linerock
The official company name of the NewProfilePic app developer is Linerock Investments LTD, registered in the British Virgin Islands. Its iOS apps in the Apple Store are registered under the name of Informe Laboratories, Inc.
Linerock has been around for 20 years and has development offices in Moscow and Novosibirsk, as well as Kiev and Odessa, and a few other smaller offices outside Russia and Ukraine. Their iOS team is mostly Russian; their Android team is mostly Ukrainian. Their founder, Victor Sazhin, lived most of his youth in Ukraine.
|
|
2. The NewProfilePic allegations are false, but I wouldn’t trust uploading my photos online anywhere anyway stories
A few days after the Daily Mail article and the Snopes rebuttal, the controversy itself became the story, with headlines such as this one on CNET, " New Profile Pic App: Innocent Photo Fun, or a Privacy Risk?" These “more balanced” stories typically described the initial accusations, the debunking by Snopes or other fact-checking sites, and then added a perspective of a third-party security expert who tells us that uploading photos to any site inherently has risks.
For the casual consumer, these more “both sides of the equation” mainstream press stories might have hurt the NewProfilePic app the most – where there’s smoke there’s fire, isn’t it? – no matter Linerock’s side of the story, which stresses that they’re just an international app developer that happens to have Russian roots, all their data are stored on Azure and AWS servers in the US, and their privacy and security policies are typical for any photo app, if not more stringent.
3. The we're fighting back story
If the debunking of wild accusations doesn’t work, there is not much else a photo app developer can do than to mobilize their user base to speak up. And that’s exactly what the company has now embarked on: under the motto “we need your help” it has started a campaign to encourage its users to create a buzz for their facts.pho.to site, which has seen 5K shares/likes/comments so far.
Will it be enough? We’ll find out. Linerock has faced and survived wild accusations before, such as when rumors spread in Bangladesh a couple of years ago that Linerock was a US (!) company affiliated with the CIA and that their Photo Lab app contained spyware. At that time it didn’t stop Photo Lab to become the #1 app in several surrounding countries, including India.
But this time the company is battling dual sensitivities: growing concerns about photo privacy & security in general, coupled with widespread concerns about the Putin regime’s long arms.
This double whammy of sensitivities might take the company a while to absorb. But innovative entrepreneurs tend to bounce back after major setbacks and do so often in unforeseen directions. I expect no less from the innovative folks at Linerock!
But in the short term, there are valuable lessons to be drawn for any photo startup that might end up in similar hot waters.
The main one: no matter how rampant any complot theory about your apps or company might circulate online, you have to act fast to quench them. As we’ve seen with Linerock, once the conspiracy stories are picked up by mainstream tabloids, it’s an uphill battle to set the story straight in the court of public opinion. (For the details of how Linerock responded and the lessons they've drawn from recent events, read this in-depth Instagram carousel post from Linerock’s founder, Victor Sazhin).
|
|
Insta360. 360 drone camera. Finding it hard to operate your drone camera when you need to focus on navigating its flight? Capture the footage in 360 and edit the footage later in post, or even make versions from different angles from the same original footage! Rather than repeating GoPro’s mistake to try developing a drone themselves, 2018 Visual 1st Best of Show Award winner Insta360 has released Sphere, a connected set of 2 lightweight 180 degree cameras that straps around the body of the DJI Air 2 and Air 2S drones and enables the drone photographer to capture 360 stitched aerial footage. Nice touch: by strapping around the drone, the drone itself won't be visible in the imagery. The camera system shoots 5.7K resolution at either 24, 25 or 30 fps. And all that hardware and software costs you a mere $429.
Google Imagen. Text to image 3.0 – DALL-E 2: here we come. How about creating an image by merely supplying a text like: “A panda making latte art”? Check out the resulting images here + read the details as to how Google Research’s Imagen project does this and how it compares with DALL-E 2.
DNP America. Action Capture camera + printer system. How to capture photos at the top of a climbing wall, or other spots where it’s impossible to position a photographer to take the photos, such as along rope courses, in theme parks or other venues? DNP’s newly announced Action Capture system includes a capture device, which the guests themselves can remotely activate, as well as a compact professional printer.
Motorola. On its way: 200MP image sensor? Lost track of what Motorola smartphones are all about these days? For one, Motorola is now owned by Lenovo. An executive of that company hinted at an upcoming announcement of a new Motorola flagship phone that will feature a 200MP image sensor, which should empower computational photography wizardry plenty of pixels to be combined for producing impressive image quality.
Xiaomi & Leica. On its way: Leica camera in Xiaomi phone? Xiaomi and Leica signed a “long-term strategic partnership” aimed at improving and boosting camera performance on Xiaomi's upcoming flagship smartphones. The first Xiaomi phone that might see the benefits of this partnership is rumored to be the Xiaomi 12 Ultra, which is set to be revealed in July. Note that Leica partnered with Huawei in the past.
|
|
Save the date for our 10th annual edition!
Oct. 4-5, 2022. Golden Gate Club, San Francisco.
Buy NOW to receive Early Bird VIP benefits and support our conference!
|
|
|
|
|
|
|