December 2020 Edition
End-of-Year Reminders
Dear Valued Sterling HSA, FSA and HRA Accountholders,

We hope this newsletter finds you well. This edition of our newsletter includes important end-of-year reminders and messages.

If you have questions about anything in this newsletter, feel free to call us at 1-800-617-4729 or contact us here.

ONLINE ACH PAYMENTS ARE AVAILABLE
Attention all accountholders -- we have online ACH payments available. Especially important during these times, online transactions will be faster than paper checks. Contact us if you need help getting set up.

REMINDER TO FSA AND HRA ACCOUNTHOLDERS, CHECK YOUR AVAILABLE BALANCES
As the year is coming to an end, we would like to remind our FSA and HRA accountholders whose plans expire on December 31 to log on and check your balances so that you can plan for your plan's spending and reimbursement deadlines. Log on and click "Statements" then "Year End Statements" to view your balance.

REMINDER TO HSA ACCOUNTHOLDERS - CHECK YOUR BENEFICIARY DESIGNATIONS!
This is the time of year to log on and check to ensure your beneficiaries are up to date. To change your beneficiary designation(s), just select the blue "Beneficiary" button on the left hand navigation and click to complete the form. Also, if your coverage status has changed from "single" to "family coverage" please log on and update your profile. Reach out to us if you need help.

NEW! PHONE CALLBACK FEATURE!
We have added a "callback" feature to our Customer Service phone line. If you are on hold with our Customer Service team, you can use this feature to hold your spot in the queue, and we'll give you a call back at any phone number you choose - even if your number has an extension.

THANK YOU FOR YOUR PATIENCE
Thank you for being a Sterling accountholder. We sincerely appreciate your patience during this busy time. Our Customer Service team experiences a higher volume this time of year and our response times sometimes can be slower than usual, but we WILL take care of you.
2021 HSA Limits
Want On the Go Access?
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Just log on to Sterling's mobile app with the same credentials you use on Sterling’s desktop site, and you’re ready to go! All your Sterling products automatically will load onto your app.

  • Check balances
  • Schedule contributions for HSA accounts
  • Schedule disbursements for HSA/HRA/FSA accounts
  • Substantiate debit card claims for FSA and HRA
  • Download tax statements (1099 and 5498)
  • Download HSA activity statements
  • Upload claim receipts
  • COBRA qualified beneficiaries can view account info and payment history
FSA Store and HSA Store for Eligible Items
Sterling Administration partners with HSA Store and FSA Store, an easy-to-use online shopping platform that takes the guesswork out of what is an eligible purchase with your FSA and HSA plan funds. FSA and HSA Store have 24/7 chat and online help available to assist you with any questions.

  • For a list of FSA-Eligible items, click here.
  • For a list of HSA-eligible items, click here.
Don't forget to use these valuable coupons when you shop!
HSAs and Medicare

Did you Know? Your HSA Keeps Working After you Retire
Retirees cannot contribute to HSAs after enrolling in Medicare – but they can still use their existing HSA funds. If you don’t use the money in your HSA, you retain it. HSAs are also portable – meaning that when you change jobs or health insurers, you bring your HSA with you – even when you enroll in Medicare.
Thank you for being a Sterling accountholder. We are grateful to serve you.