Dear Families of The Care Group,
We are closely monitoring the COVID-19 pandemic and remain committed to making continuous updates to our protocols to increase the safety of our patients and our staff.
A
s such, we have made an intentional decision to hold off on preventative maintenance for many of our durable medical equipment items. This action will reduce the risk of exposure from equipment collection and will also lessen the need for parts currently in short supply and high demand, while helping to ensure we have resources to make emergency repairs to equipment when required.
Please know we are aware of the dates and hours on your equipment stickers. This delay in preventative maintenance does not cause a risk to your safe care. If you have any concerns about device function, contact your clinician or customer service representative and we will find a solution for your needs.
Our team will contact you once the risk has lowered and parts and supplies are more readily available for ongoing preventative maintenance.
Additionally, we've been receiving questions about supplying patient families with personal protective equipment (PPE), including masks and gloves. At this time we are unable to provide PPE to the community. In order to continue to provide care, we must maintain access to these supplies for our front line staff. Thank you for your understanding.
As always, your care remains our top priority.
Sincerely,
