Richard Drew Appointed President of GMS
We are thrilled to announce that Richard Drew has been appointed President of GMS. As most of you know, Richard has been a loyal member of the GMS team for over 21 years, essentially involved in every aspect of the company. Richard brings his many years of expertise and passion into his new role.
With his appointment, GMS continues to uphold the highest levels of professionalism, integrity, and technology, striving to deliver exceptional customer service in safety and security.
Richard and the entire team of dedicated professionals here at GMS look forward to your continued loyalty and trust as we continue the privilege of being the monitoring company of choice for your customers.
Thank you and please do not hesitate to contact Richard at 877-264-9182 or rdrew@gmscentral.com
Sincerely,
The Chetta Family
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GMS Staff Achievements and Celebrations |
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A HUGE belated September Anniversary shout out to our CFO, Evelyn Schuman, who we celebrated her 34 years at GMS! We appreciate your energy, your kindness, and all the work you do, but most of all, we just appreciate you.
An additional special belated September shout out to Sia Talosia for her 6 year Anniversary, this is in addition to Sia's previous 9 years with GMS!
October Anniversary's Have a Few More Heavy Hitters!
Richard Drew - 21 Years and counting!
Paula McKiness - 14 Years of dedicated service to our Dealer Partners!
Michelle Pettay - 9 Years of exceptional Admin support and more!
Angelina Wampler - 2 Years of outstanding and appreciated leadership!
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We all Love to share and celebrate Good News, so this month we want to celebrate and share some brief Good News with you. Central Station Operators and Support Staff are a very important part of the day to day front facing interactions with professionally monitored customers, along with other critical interactions on behalf of all the Valued Partner Dealers GMS serves.
We truly appreciate it when we are provided positive feedback and the following reflects some of the recent Good News feedback we have received and we would like to share these with you and celebrate the feedback we have received along with the positive associated outcomes.
Bryan - CAPTURE
"His quick response on a Hold-Up Alarm at a business led to a capture. The Police were able to locate, arrest and recover all the money that was taken from the location" Excellent Bryan!
Leo - CAPTURE
"Wanted you to know his fast response resulted in a capture" Fantastic Leo!
Jamie - CAPTURE
"Your speedy response resulted in a capture. "Great job Jamie, keep up the good work" Indeed, a Great Job Jamie!
Dakota - AWESOME JOB
"Just wanted to let you know what an awesome job Dakota did on introducing (Answering Service Call Received) a new customer to me. She deserves a pat on the back" Truly Awesome Dakota!
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Avoiding False Alarms
By Jessica Lambert, Director of Monitoring Operations
Did you know that as of June 2021, Gwinnett County (GA) police department has started to charge for false alarm calls? As we continue to see cities, counties, or other public agencies adopting such policies, we here at GMS are eagerly implementing solutions to combat false alarms for you and your customers. These solutions significantly help in reducing the possibility of a dispatch to authorities which translates to fewer false alarm fines for your customers to worry about.
We want you to know about the services available so that you and your customers can take advantage of them, and this will also lead to increased customer satisfaction.
Here is a list of solutions that GMS offers and/or will be offering soon:
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Solution #1 - Enhanced Call Verification (AVAILABLE NOW!): Enhanced call verification is an effective way that is quite simple. On burglar alarms only, GMS will make a minimum of 2 phone calls prior to dispatching law enforcement.
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Solution #2 – Alarm.com App Cancel/Verify Feature (AVAILABLE NOW!): This feature gives the user the power to quickly notify us as to whether a recent triggered alarm is a true alarm or false. By pressing the appropriate button on the app of cancel or verify you will quickly alert the central station operator who can then take the appropriate action.
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Solution #3 – GMS Chat: This feature is like the alarm.com but provides all users the option of canceling or verifying an alarm. When an alarm is triggered, the user will receive a text with a link. Upon opening the link they will be prompted to request dispatch or clear the alarm. This feature will also allow for users to chat amongst themselves regarding the alarm. GMS will be welcoming this feature soon by the end of the third quarter of 2021.
All 3 solutions can help significantly reduce the number of false alarms and the risks of fines associated with them. These solutions provide the users with a simple, yet impactful way, to communicate with the central station, chat with the other responsible parties listed on their accounts and avoid false alarms and fines.
If you would like to hear more about these options, take advantage of them, or to enhance the level of services you are offering, please give us a call, and together we can continue to reduce false alarms together!
Jessica Lambert
Director, Monitoring Operations
Direct: 855-623-2289 /Work Cell: 714-794-7992
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December 1st - 4th 2021
The Fairmont Hotel San Francisco.
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Dealers & Installers Special
The first four people from each dealer/installing company are guests of the sponsors.
YOU DO NOT NEED TO BE A CURRENT CAA MEMBER
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GMS Value Added Services Quick Look
You don't know until you know! GMS offers our Partner Dealers many options for Alarm Monitoring and in addition, we offer many Value Added Services through our various Associate Partners, below are just a few of the services we want to make sure you are aware of. Visit our Partners Page for a full view of our valued Associate Partners.
Contact GMS Business Development for more information
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The leader in wireless mesh alarm communications for the fire and security industry, AES IntelliNet is the only system that is 100% reliable (including phone and internet). Easy to install, scalable AND faster than other alarm communications systems.
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Alula is the smart, new choice for security pros. Offering a complete end-to-end solution that integrates hardware and interactive services for a seamless security, automation and video experience. |
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Risk Management and Insurance for the Security and Alarms Industry.
Bolton’s Security and Alarm Industry insurance specialists have helped companies protect their assists and mitigate their risks since 1981.
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M2M Services, providing reliable and cost-effective remote management, connectivity and hardware communication solutions to alarm companies worldwide.
The company is present in more than 30 countries and has deep technology expertise in the security industry always being one step ahead of the market.
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SFA HAS JUST ANNOUNCED A NEW SECURITY FINANCING PROGRAM FOR RENTERS OF RESIDENTIAL UNITS
SFA, a GMS Partner for Dealer success, has created a financing program for residential Renters throughout the country. This program allows GMS Dealer's to combine all of the costs of a wireless alarm system for an apartment or other residential unit and fund it through a 36 month residential installment loan with the customer. The system must be wireless and the dealer must agree to move it at no cost for the term of the loan. There is no Holdback, or Chargebacks to the Dealer. This is a winning program for the GMS Dealer as it allows to create new customers, who will then, over time, potentially gravitate to home ownership, build additional long-term RMR, with little competition,
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Industry News and Tips Links |
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House passes bill intended to make it harder for potential terrorists to rent vehicles.
Bill would require rental companies to report suspicious behavior.
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NFPA and industry experts to cover the latest in sprinklers, ITM, fire alarms, elevators, standpipes, and more on November 16.
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Emerging technology, evolving threats — Part III: 5G and the new surfaces and strategies.
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Extra Safe Halloween - Pass it on
Kids love the magic of Halloween, but many communities canceled their celebrations in 2020 due to the COVID-19 pandemic. So, is it safe to trick-or-treat this year?
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Communicating the Value of Intercoms
The emergence of mass notification systems, Cloud-based access control, IP and video is expanding intercom uses and opportunities.
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MacGuard's Insight to the
AT&T Digital Life Transition to Brinks
Curious about the Digital Life transaction between Brinks Home and AT&T?
Check out Kirk's take...
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Current and Active Dealer Partners will receive up to $1,000.00 in the form of an invoice credit for referring a new dealer to GMS for Monitoring Service Solutions. |
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