Are You Communicating Your Cleanliness Standards to Prospective Guests?

July 15, 2020

Dear CLIA Member,

We are excited to share a valuable new membership benefit. Through our partnership with Cal OES, we are able to supply you with a free 15 day supply of PPE for you and your staff.

To qualify, you must be current on your 2020 dues. If you are not sure of your membership status, contact us at info@clia.org and we will take care of it quickly.

It super easy to sign up:

1) Fill out the attached form

2) There will be 12 distribution sites throughout CA that you can visit to pick up your PPE. Based on your address, it will be shipped to the closest distribution site near your hotel.

3) You are eligible for the following per employee:

* 2 face masks per day per employee

* 2 face shields per day per employee

* 2 total number of bottles of 16 oz hand sanitizers per employee

4) It is important that you fill out the form with specific information including:

* Contact person responsible for picking up the PPE/ Primary Contact including email and phone number

* The total number of employees for each hotel

* The total number of each item requested (face masks, face shields, and hand sanitizers)

Example: If you have 10 employees and want the maximum allowed allotment- you would be eligible for: 20 face masks per day for a total of 300 masks for 15 days and 300 face shields for 15 days and 20 bottles of hand sanitizers.

Please submit this by Thursday, July 16th at 5:00 p.m. to

Yajahira Bolanos at yajahira@clia.org.

If we can be of further assistance with a COVID-19 question or any other issue, please contact us at info@clia.org .

We are here for you,

Pravin Pranav

CLIA Board of Directors President

Click here for CLIA PPE Intake Order....

Join or Renew Your CLIA Lodging Membership...

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Fisher Phillips Generously Provides Free COVID-19 Management Tools to the Lodging Industry

During these difficult times, we have seen the warm hearted spirit of many in our industry who are are sharing their knowledge and resources with those who have been devastated by the pandemic. Such is Fisher Phillips LLP. We thank them so much for providing these important management tools to CLIA and our community.

An Employer’s 7 Step Guide If an Employee Has COVID – In case you haven’t seen it, click here for our latest legal alert on what to do if one of your employees tests positive for COVID. I’ve walked many of you through these steps in one way or another, but this is a helpful read. It also includes guidance on OSHA’s new COVID reporting requirements.

Fisher Phillips’ Document Bank – As a reminder, please review our document bank for free templates and model forms to implement in the workplace.

COVID-19 Employment Claims on the Rise – Our COVID litigation tracker has revealed a 43% explosion of workplace claims in June. The most frequently filed claim by employees: discrimination. Of the 63 pandemic-related discrimination claims, many of them are classic workplace disputes wrapped in a COVID-19 context. A close second, with 62 claims, are work-from-home/employee leave lawsuits also wrapped in a COVID-19 context (i.e., I requested time off and then I was terminated). Bottom line - employers cannot overlook potential risks simply because there is a global pandemic. For a more in depth summary on the types of claims we are seeing, click here.

Fisher Phillips’ Back-to-Business FAQ’s - Our Back-to-Business FAQs have been updated several times in the past few weeks, most recently to address business travel, safety issues, face masks, summer camps and FFCRA leave, and immigration issues. It will also soon be updated to address the latest employee benefits developments.

Hilton unveils new events cleanliness and flexibility measures

By Mark Caswell brought to you by Business Traveller

Hilton has launched a new global programme addressing cleanliness, safety and flexibility for meetings and events at its properties in the light of Covid-19.

The Hilton Event Ready with Clean Stay programme builds on cleanliness initiatives already being rolled out in partnership with RB – makers of Lysol and Dettol – to ensure the health and safety of guests and staff.

Measures being taken to reassure potential MICE (Meetings, Incentives, Conventions and Exhibitions) customers include:

Cleanliness Protocols The programme expands on the elevated sanitation standards of the recently-announced Hilton CleanStay programme, addressing every touch point of the meeting experience. This includes room seals for guest and meeting rooms, sanitising stations in public areas and meeting spaces and EventReady Room Checklist.

Click here to learn more about cleaning standards and protocols...

Would You Please Leave a Review About Your Experience?

By Shep Hyken brought to you by hotel-online.com

Getting customers to review their experience with you is powerful.

Before they make a purchase, go to a restaurant, stay at a hotel and more, many customers do online research, which leads them to reviews that help form their opinion of products or services they want to buy—or even the company they want to buy it from. Nothing new there.

How do you get reviews? Well, the easy way is to ask for them. By the way, I recently interviewed Rupesh Patel on Amazing Business Radio, and he shared the “secret sauce” on how he gets amazing guest reviews for his hotels—and his recipe can work for any business. I suggest giving that episode a listen. Back to the concept of asking for reviews. I was recently asked about how to get good reviews and I noted that there are at least two requirements:

The customer must be willing to leave a review.
Your employees must deliver the positive experience you want your customers to talk or write about.

Click here for more powerful tips....

Cal/OSHA Expands Employer Injury and Illness Prevention Program Requirements

Editor's Note: Although this article first appeared on May 27, 2020, it is important that lodging owner/operators have updated their IIPP with COVID-19 information

by Matthew J. Roberts, Esq. May 27, 2020

The California Division of Occupational Safety and Health, commonly known as Cal/OSHA, continues to modify rules and guidance for businesses operating during the COVID-19 pandemic. General industry and several industry-specific rules and guidelines have been modified.

Recently, Cal/OSHA modified its rules and guidance on all employers’ obligation to establish and implement an Injury and Illness Prevention Program (IIPP).

Click here for more details on IIPP requirements for COVID-19...