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MONDAY MORNING MESSENGER
March 9, 2020
In Brief
In this issue of the Monday Morning Messenger , check out our Top Story of the morning to see a recap of TPGA's recent board & committee meetings held last week in Central Texas.

Secondly, the Railroad Commission of Texas has brought to our attention, a compliance matter they've seen in the field lately, they would like to relay to the propane industry. Read up about it in our Regulatory Reminder section.

Also, Texas Propane magazine is hot off the presses. Check out the content packed edition in mailboxes now. Scroll down to Industry News section to get an inside look of what's in the March issue.

Also check out our Business Beat , for some tools you and your CSR's can use. Find out what in our last story of the morning.
MEMBERS ONLY
WEEKLY NEWSLETTER
In this issue
  • In Brief
  • Top Story:
Board Meeting Recap
  • Regulatory Reminder
  • Industry News
  • Business Beat
Top Story
TPGA 1st Quarter Meeting Recap
The Texas Propane Gas Association (TPGA) held its first-quarter board & committee meetings last week just outside of Austin.

The association committees and the board met to tackle a number of matters, including details on the 2020 Crossroads Propane Expo & Conference in Austin coming up this Summer, July 23-25, 2020. Selecting a location for the 2021 conference, which will be Corpus Christi.

Additionally, the TPGA Legislative Affairs Committee met to discuss the political climate, the importance of the November elections for the oil & gas industry (regulatory wise), about electrification of everything, and an update regarding our local control lawsuit.

The TPGA Technical & Standards Committee met to delve into the recent LP Gas Safety Rule adoption by the Railroad Commission and coming up with a plan for Phase II of RRC LP Gas Safety rule adoptions.

Other updates include the financial health of the association, progress on getting closer to come up with a health insurance solution for our members, regional/district meetings, and other industry news.
Regulatory Reminder
Compliance Matter
§ 9.136 Filling of DOT Cylinders
The Railroad Commission of Texas has come across some permanently mounted DOT cylinders being filled, for example on pavement maintenance equipment.

As a reminder, LP Gas Safety Rule §9.136 requires that single-opening DOT containers of less than 101 pounds LP-gas capacity shall be filled by weight. 
Industry News
An Inside Look at Texas Propane Magazine
The print edition of Texas Propane magazine should be mailboxes now.
  • Inside look at Fleet Cameras: Helping Reduce Liability
  • Expansion of TPGA Member Discount Tire Program
  • Breakdown of the TPGA Members Only Section of the website
  • Turn to our Business Beat on how to protect your company data
  • Check out our People in Propane for those we recently lost
  • Several updates on the agriculture front in Inside the Industry
  • New safety meeting including discussion topics & learning activity
  • Industry calendar, classifieds, & much more
Business Beat
10 Business Apology Templates
In recent article by SmallBizTrends.com, the popular site tackles the art of apology. At some point or another, a business might have to apologize. 10 different business apology templates can be downloaded. You and your CSR's can use them in a letter, an email or even as a phone script.

Some of the relevant templates include:
  • Apologizing for Poor Customer Service
  • Apologizing for Insufficient Product
  • Apologizing for Financial or Billing Issues
  • Apologizing for Missed Appointments or Late Arrivals
  • Apologizing for Scheduling Issues
  • Apologizing for Missed Deadlines
  • Apologizing for Late Payments
  • Apologizing for Improper Employee Actions
  • Apologizing for Offensive Behavior

Click on the blue links embedded within the article on SmallBizTrends.com to download PDF's of the templates.
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