The industry landscape is more dynamic than ever, and for our customer support to remain best in class we need to continually adapt to the changing needs of our customers, regardless of location, size or product mix.
CFM places value in its relationship with our customers and recognizes the need for continued and timely support. We also appreciate and understand the candid feedback that our customers provide which has included that our responsiveness, issue resolution and support processes could be simplified and streamlined. To achieve this, we are continuously evolving our support efforts and are encouraging all our customers to utilize the Customer Portal –
myCFMPortal.com
. We are placing renewed emphasis on ensuring that our customer support processes accessed through myCFM Portal are robust and enable our company to deliver the experience that you expect and need. The purpose of this letter is to remind you, our valued customer, how to obtain aftermarket solutions, technical and industry support from CFM by doing business through myCFM Portal.
To further engage with you, we will be sending additional communications on portal “tips and trick”, enhancements and webinar invitations to users of the myCFM portal. Please ensure you have access to the portal to be notified of future communications.
