Registration now open!

CUSTOMER SERVICE AND PROFESSIONAL TOUR GUIDE PROGRAM CERTIFICATIONS
Registration is now open for classes on Customer Service in Hawaii and Professional Tour Guide certification programs to Hawaii's tourism industry through the University of Hawaii Community Colleges' Offices of Continuing Education.

The Certificate for Customer Service in Hawaii and Certification for Hawaii Professional Tour Guides training programs are designed for employees in the Hawaii visitor and service-related industries. As a partner of this important program, the Hawaii Tourism Authority encourages visitor industry professionals to take advantage of this opportunity as we collectively strive to strengthen our visitor industry workforce and enhance the guest experience.

Course modules include:
  • Introduction to the Hawaii Visitor Industry
  • Servicing the Global Customer
  • Hookipa Me Ke Aloha – Hospitality with Aloha
  • Foundations of Hawaii
  • Communicate with Impact: Talking

All programs are $500 for qualified employers in Hawaii's visitor industry.
Customer Service in Hawaii & Tour Guide Training
Session I: February 4 to April 18, 2020
Tuesdays
6:00 – 8:00 pm
(online course work included)

Session II: April 21 to June 27, 2020
Tuesdays
6:00 – 8:00 pm
(online course work included)

For registration information, contact Eva Hubbard at ehubbard@hawaii.edu
or 808-974-9153. For more information, click here.
March 19 to May 19, 2020
Tuesdays/Thursdays
5:30 – 7:30 pm

For registration information, contact Peggy Lake at lakemr@hawaii.edu
or 808-245-8319. For more information, click here.
February 3 to April 9, 2020
Mondays/Thursdays
6:00 – 8:00 pm

For registration information, contact Dean Louie at edvmaui@hawaii.edu
or 808-984-3231. For more information, click here.

Tour Guide Certification Exams
Session I: Saturday, April 18, 2020
Session II: Saturday, June 27, 2020
8:00 am – Noon

For registration information, contact Eva Hubbard at ehubbard@hawaii.edu
or 808-974-9153. For more information, click here.
Tuesday, May 26, 2020
5:00 – 9:00 pm
For registration information, contact Peggy Lake at lakemr@hawaii.edu
or 808-245-8319. For more information, click here.
Saturday, April 25, 2020
8:00 am to Noon

For registration information, contact Dean Louie at edvmaui@hawaii.edu
or 808-984-3231. For more information, click here.
NOTE: Certificate program dates for Hawaii Island will be announced soon.
Keep in touch with HTA via social media:
HTA recognizes the use of the 'okina ['] or glottal stop, one of the eight consonants of the (modern) Hawaiian language; and the kahakō [ō] or macron (e.g., in place names of Hawai'i such as Lāna'i). However, HTA respects the individual use of these markings for names of organizations and businesses. Due to technological limitations, this current communication
may not include all Hawaiian diacritical markings.