Your Single Source Voice & IT Experts |
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November 2020 Voice & IT News |
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Award-winning, industry-certified, serving businesses for 35 years... CTS helps you take advantage of technology that moves you ahead. Every month we explore the latest in Voice, IT, Networks, Managed Services, Mobility and Collaboration.
Jeff Nolte, President
Call 800.787.4848 or Email
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Welcome to CTS...
Thanks for your business!
Franklin & Prokopik - All 7 Mid-Atlantic Locations
Herrington Harbour South Marina & Resort - North Beach, MD
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Get Award-winning, CTS Concierge Support for Mitel Cloud Services |
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An Added Level of Personalized, Local Support
Mitel’s MiCloud services are very popular. Our clients love the simplicity and savings of no onsite hardware or upfront costs. Upgrades from the Cloud are automatic, and you’re in control.
Managing users is easy with MiCloud's admin portal, but sometimes you may need extra help that goes beyond online tools. To streamline those more complex support requests, CTS now offers Concierge Support.
Our Responsive Team runs down Your Service Request from Initial Call to Resolution
- When you contact CTS, we coordinate everything on your behalf.
- CTS sets up a direct online interface with Mitel as your service advocate.
- We submit and track your tickets - escalating with Mitel operations as needed.
- Need help with uploading apps, basic training? We've got you covered.
Subscribe to CTS Concierge Service!
- Priority Queue for Service Requests
- Remote Service and MAC (Moves, Adds, Changes) included
- Onsite Service/MAC billed at our lowest rates
- Guaranteed 48-hour Response from receipt of request
Exceptional Service Priced Right
- Concierge Service Monthly Subscription requires minimum of 10 phones
- Speak to your CTS Representative for Your Custom Quote
Our friendly Cloud experts are ready to support your Business Voice technology from end to end!
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2021 is just over the horizon… Schedule your CTS Technology Planning Session Now |
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With a new year right around the corner, now is the perfect time to start evaluating your current office technologies, setting new strategic goals, and exploring emerging innovations that can help your business perform better.
Making time for a CTS Technology and Business Review enables you to...
- Start aligning Technology with your business goals.
- Learn about new capabilities you can add to your business toolbox.
- Make sure your IT environment is always available, secure, and tailored to fit your business.
- Speed up your broadband and network connections – wired and wireless.
- Ensure the leading mobile providers can reach your people’s smartphones anywhere in your building
This is a great opportunity to get familiar with our offerings for supporting your remote and hybrid workforce, including:
- Cloud-based, Onsite & Hybrid VoIP phone systems
- Video Meetings & Collaboration
- Broadband & Carrier Solutions & Consulting
- Structured Cabling & Local, Wide-area & Wireless Networking
- Sound Masking & Speech Privacy Systems
- Conference & Boardroom Collaboration Systems
- Video Surveillance, Access Control & Security Systems
Don’t let aging or out-of-date technology slow you down… Let's talk about new ways to improve your business operations in 2021.
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Kari’s Law & Ray Baum’s Act Requirements for 911 Direct Dialing, Notification & Dispatchable Location |
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New federal regulations are impacting emergency 911 calling originating from the nation’s businesses - Kari’s Law and Ray Baum’s Act. These regulations are intended to protect everyone in your office or building - employees and visitors - by improving access to emergency services:
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Kari’s Law applies to newly-installed multi-line telephone systems. Users must be able to directly call emergency services by dialing 911 without first having to dial a prefix to reach an outside line.
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Ray Baum’s Act requires that the specific location of the calling party be relayed to 911 emergency operators so that appropriate assistance can be dispatched to that location.
If you’re planning a new telephone system, you should be aware of these requirements and ensure that your providers’ offerings can comply with these federal mandates. Also, many states have adopted their own 911 regulations, which providers may have to comply with as well.
Need help with 911-calling compliance in your business? Contact CTS today at 800.787.4848 or jnolte@ctsmd.us.
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Act Fast… Calculate your 2020 Technology Tax Break |
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Through Section 179 of the federal tax code, businesses have an opportunity to generate a huge tax break on technology and equipment purchased, financed or leased in 2020.
- The maximum amount a business can expense under Section 179 rules is $1,000,000 for the purchase or lease of both new and used equipment, with a “total equipment purchase” limit of $2.5 million.
- Businesses can take advantage of 100% bonus depreciation on both new and used equipment for the entirety of 2020.
- Additionally, commercial building enhancements such as Wireless signal boosting, IT network infrastructure, and alarm & security systems qualify for immediate expensing.
- Purchased or leased equipment must be put it into use by midnight, December 31.
New for 2020
Much of the equipment businesses purchased to conform to COVID-19 restrictions will qualify for the Section 179 tax Deduction. Further, eligibility for the Section 179 tax deduction for 2020 is unaffected by any pandemic-related financial assistance a business may have received (e.g., PPP Loans). In other words, if your company received a PPP loan or any other Pandemic-related assistance, you may still claim the Section 179 Deduction.
For more details on the 2020 tax break and to access a handy Deduction Calculator, visit:
Check in with your CPA today and then contact us for help in mapping out your investment and implementation of new technology: 800.787.4848 or jnolte@ctsmd.us.
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Global survey ranks Mitel Cloud & Premises solutions Tops in Best Value |
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In their 2020 Premises and Hosted PBX Customer Satisfaction Report for Mid-Market and Enterprise, Eastern Management Group named Mitel the overall winner in the Best Value category.
"Across both mid-market and enterprise, customers value return-on-investment, plain and simple," said John Malone, President and CEO of Eastern Management Group.
According to Malone, there are four criteria these customers expect in deriving the most value from a hosted PBX or premises solution:
- Global coverage and support
- Government-grade security and strong Network Operations Centers
- Customizable application integrations
- Expansive UC portfolio (e.g., contact center, video, etc.)
"Achieving the Best Value designation also means Mitel is viewed as forward looking, in terms of developing a future-proof product and having a clear roadmap that aligns the product with where the market is heading," he said.
Mitel was one of 33 vendors included in the worldwide survey of over 4,000 IT managers, and one of only six identified by Eastern Management as offering decades of experience combined with enterprise-grade products and services. And with more than five million total cloud seats under management, Mitel wields a comprehensive mid-market and enterprise PBX portfolio.
Just one more reason to go with Mitel and CTS for all of your business communications needs. Contact us today: (800) 787-4848 or jnolte@ctsmd.us.
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We Want Your Leads… Get $250 for More Winter Fun! |
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Know someone who is grappling with a Remote Workforce? Moving or looking for a new phone system? A friend who needs faster broadband? A business partner who wants to add Video collaboration?
Tell us about it... Just mention, "Newsletter Referral Program" when you contact us - we'll take care of the rest. CTS rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.
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CTS Highlights
35 Years
24 x 7 x 365 Service
One Stop Shop
Rapid Response
5,000+ Customers
Need Support
Contact us today!
800.787.4848
410.850.4848
301.621.1213
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