During this ever changing and evolving time of COVID-19, the health and security of our team members, customers, and their families is very important to us. As things are changing daily, we want to make sure our customers know the precautions we are taking.
iD Additives wants to continue to maintain a safe and healthy workplace for our team and visitors. We have provided alcohol-based sanitizer and disinfectant wipes for employees. We also push CDC recommended measures to all our employees such as:
- Wash hands frequently with warm water and soap for at least 20 seconds
- Cover your mouth and nose with tissue and dispose of tissue in trash. Immediately wash your hands after.
- Avoid people who are sick and if you are sick yourself, stay home.
- Clean and disinfect frequently touched surfaces
Providing quick and efficient service to our customers while maintaining the safety and health of our employees is our utmost concern. Along with following all these precautions, we have set up every employee to be able to work from home as the COVID-19 develops. We are able to contact customers via Skype, WhatsUp App, and other video chat services if needed along with our normal customer service number and email. We have also contacted all our suppliers and as of right now, we see no disruption in product flow. If this changes, we will notify our customers ASAP.
Making sure our customers get their products in a timely manner is very important to us as well. If you are closed due to the COVID-19 concerns or have special receiving instructions, please notify us ASAP. Below will be the contact information for our Logistics Manager, Heather Vitullo, and she will be happy to answer any questions and make any accommodations as needed.
If you have any questions or concerns, please do not hesitate to contact us.
Thank you,
The iD Additives Team
