Missouri Chapter
of the
American College of Healthcare Executives
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Newsletter
March |
2020
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The first newsletter of the year is finally here. As many of you have experienced, it has been a tumultuous first quarter. MO-ACHE has been busy transitioning its administrative functions and planning events for the year. Please see the listing of the upcoming dates below. With the cancellation of the 2020 Congress and Covid-19, I thought it best to share some information about the current efforts underway relating the Covid-19 planning and response.
MO-ACHE President
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Since January 2020, statewide and regional response coalitions have activated their incident command systems to prepare for coronavirus disease 2019 in Missouri. As a statewide partner in emergency preparedness, the Missouri Hospital Association is working hand-in-hand with Missouri public health leaders and the regional coalitions to expand the resources available to help hospitals prepare for and respond to the emerging COVID-19 threat in the state.
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MHA incident command remains activated to monitor the situation and support Missouri hospitals and health care providers.
- To proactively gauge the supply chain impact on day-to-day care delivery, MHA maintains a statewide supply chain query in EMResource, which launched Feb. 3. Hospitals are encouraged to keep their query up to date to reflect their current PPE supply situation.
- MHA launched an additional query to assess respiratory illness treatment capability within Missouri hospitals. Both the PPE and treatment queries will remain open and active through the duration of Missouri’s response to COVID-19
MHA continues to update its
website
with the most current state and federal guidance, as well as Missouri-specific resources, regarding COVID-19.
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To learn more about MO-ACHE events, visit
mo-ache.org
.
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Cancelled
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Congress on Healthcare Leadership
After much discussion and consideration, the ACHE Board of Governors and leadership team have decided to cancel the 2020 Congress on Healthcare Leadership as healthcare organizations are actively managing the response to coronavirus (COVID-19) in their communities. We understand and support our members and other leaders—and the need to respond effectively to patient and community concerns. Click
here
to learn more.
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Call to join the MO-ACHE Membership Committee
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Calling all MO-ACHE members, the MO-ACHE chapter wants your voice and leadership. We are requesting current members to take a leadership role in one of the 4 (Recruitment, Engagement, Student, Best practices) open membership committee leadership positions. Click on the link
here
and join us at our next meeting (3/26 @ noon). Contact
Martin Hutton
to learn more.
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Join the MO-ACHE Communications Committee
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The Communications Committee is searching for new members, especially those who are interested in working with companies to provide case studies to be used for student case competition in Fall 2020.
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Meet MO-ACHE's
2020 Regent
Ashley is the President/CEO of Research Medical Center in Kansas City, MO. She has served ACHE in many capacities in other states, and now has the privilege to work with you as your Regent for the 2020-2023 term. Ashley will take the helm during the Council of Regents Meeting before Congress in March 2020.
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MO-ACHE Welcomes New Coordinator
Pam joined MO-ACHE this January and has been with the Missouri Hospital Association since 2016. She brings experience in coordinating events, marketing, budgeting and communications with other association chapters and groups.
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The last newsletter of my 3-year tenure as your Regent brings mixed emotions. I’m excited to have been able to serve and meet so many wonderful people – from the higher education network liaisons to many of you as dedicated members of the Missouri Chapter of the American College of Healthcare Executives. I will certainly miss the opportunities to continue to interact with you as your Regent. I will officially pass the baton to Ashley McClellan at the Council of Regents meeting preceding Congress on Saturday, March 21. Thank you for sharing the past 3 years with me. I hope to continue to see you at our Missouri ACHE events, as well as Congress for many years to come!
Board of Governors Exam Fee Waiver Promotion
ACHE is pleased to offer the Board of Governors Exam Fee waiver promotion to eligible ACHE Members who apply for the FACHE® credential between March 1 and June 30, 2020. Members must submit their completed Fellow application, $250 application fee and meet all application requirements during the promotion period. Pending application approval, ACHE will waive the $225 Board of Governors Exam fee. Learn more about the complete requirements and at
ache.org/FACHE
.
Online Directory of Postgraduate Administrative Fellowships
ACHE’s Online Directory of Postgraduate Administrative Fellowships is a compilation of postgraduate fellowships that helps many new graduates and early careerists transition to the professional world. If your organization will be offering a fellowship that starts in the coming year, or if you know of any other fellowships offered in your area, please add the listing online at
ache.org/Postgrad
. In 2019, during our peak period, we had 155 organizations that listed 333 positions (17% increase from 2018). We are working to increase participation in 2020 and would greatly appreciate your support.
If you have any questions, please contact Rosie Filicicchia, marketing coordinator, Department of Marketing, at (312) 424-9421 or
rfilicicchia@ache.org
. We appreciate your help in expanding ACHE’s Fellowship Directory.
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Four Safety Trends for 2020
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Patient safety has been a pressing issue in healthcare, spurred by the publication of the landmark
report
To Err Is Human: Building a Safer Health System
in 1999. Anne Marie Benedicto, a vice president at healthcare accreditor
The Joint Commission
, recently shared her thoughts regarding the patient safety outlook for this year. She detailed four ongoing trends she feels will dominate the safety landscape in 2020.
1. Patient advocacy.
In 2020, there will be two primary forces at play in patient advocacy, Benedicto says. "Healthcare providers have become more commercial in how they track patients as 'customers,' and patients are becoming more like consumers and using those skills to help navigate the healthcare system. This means more and more patients feel they have a say in what diagnoses mean for them, how they are treated and how they engage with their care teams," she explains.
Health systems and hospitals are increasingly embracing patient advocacy. For example, Benedicto's division at The Joint Commission is working with a Texas-based health system to boost quality improvement skills in neonatal intensive care units. The effort initially focused on clinicians, but the health system wanted to achieve quality and safety gains through empowering patients' families as well.
"Our biggest surprise has been that the organization not only wanted clinicians trained in improvement skills, but also the patient advisory council. We also provided training to parents of babies who were in the NICU for long periods of time. We found that the training gave parents permission to talk about quality issues with clinicians in a way that we had not seen before," Benedicto says.
2. Improving the work environment.
Ensuring adequate staffing at healthcare organizations is a key element of patient safety, and health systems, hospitals and physician practices need to step up efforts to care for caregivers, Benedicto says. "This is an ongoing trend because we are already seeing clinician shortages. We are not recruiting and retaining enough medical staff members to meet the demand."
She also stressed how healthcare organization leaders must shape work environments in ways that ease stress on staff members. For example, clinicians often struggle to find equipment or supplies such as medication pumps. It may be a small inconvenience, but repeated occurrences can add frustration and danger to an already stressful day. "The solution to this challenge is to put the proper systems in place, such as supply chain management, that make it easier for staff members to do their work."
3. High reliability.
Falls with injury represent an example of a persistent patient safety problem that is actually a missed high-reliability opportunity, Benedicto says. "Often, an organization will target falls every couple of years, saying that their fall rates are unacceptable. They come up with a solution, put it in place, it lasts for a few months, then the old practices creep back."
There needs to be an understanding that persistent problems in healthcare persist because they are complex, and they require structured and sustained solutions, she says. "The use of highly reliable process tools is necessary to get to zero harm. It's not just a matter of picking the easiest solution and putting it in place. It's a matter of stepping back and figuring out why the problem is happening, finding out why it is persisting, looking at the contributing factors, then developing solutions."
4. Surgery center safety
Surgery centers need to adopt patient safety protocols that have become common at hospitals. With increasing numbers of procedures shifting from the hospital setting to ambulatory surgery centers, improving safety at these centers will be a top concern in 2020, Benedicto predicts.
"If patients can get care in less complicated settings, then those options should be pursued. However, this opportunity comes with a risk. Many surgical centers do not have the same levels of protection that hospitals have. For example, more and more spine surgeries are happening in surgical centers, and those centers may not know what to do when there is a serious complication."
"Over the past decade, hospitals have been investing in process improvement and improvement methodologies, so they could make their care as safe as possible. That same type of trend needs to happen in other settings of care such as surgery centers, Benedicto says. "Achieving zero harm not only requires embracing high reliability as a goal, it means making sure that resources are in place to get to that goal—stronger improvement skills, stronger safety culture, and leadership commitment to zero harm."
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President
Division Vice President of Membership Services
Missouri Hospital Association
Immediate Past-President
Brown Smith Wallace, LLC.
President-Elect
System Director Transformation, SSM Health
Communications Chair
Joyce Eisel
, Dr. P.H.,
Associate Professor and Chair, Harris-Stowe State University, Anheuser-Busch School of Business
Membership Chair
Sponsorship Chair
Physicians Engagement Chair
Programming Chair
Loraine Uebele
, FACHE,
Regional Sales Manager, Salesforce – Healthcare Practice
St. Louis LPC Chair
Angela Lappin
, R.N., CCM,
Director, Population Health and Care Coordination, St. Luke's Hospital
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Treasurer
Chief Clinical Officer, Freeman Health System
Secretary
Assistant Director of Pharmacy, Children's Mercy Kansas City
Central MO LPC Chair
Greg Robinson
,
Internal Solutions Consultant, Missouri Orthopaedic Institute
Kansas City LPC Chair
Stacy Doyle
, PhD, MBA, FACHE, Children's Mercy Kansas City
Southwest LPC Chair
Southeast LPC Chair
Service Line Director Oncology and Pulmonology, Saint Francis Healthcare System
Regent
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Missouri Chapter
of the
American College of Healthcare Executives
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