On-Demand Training from the PPMC
PPMC Talent and Professional Services Manager Paula Downs has been hard at work creating an innovative new way of delivering professional development training. Her on-demand training will address knowledge, skills and abilities in customer service through online video. The on-demand videos allow staff to access training at convenient learning times in 20-minute mini-lessons. After completing the training series, participants will respond to questions that demonstrate their understanding of the topic.
On-demand training provides the opportunity for organizations to offer convenient training to all staff no matter where they are located or what shift they work. Because of its mini-learning format, staff can schedule training around other tasks. The customer service series is the first on-demand training to be offered by the PPMC, but we look forward to developing additional topics in 2019.
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