#1 - When the client asks for a soundbar... I will respond with a SoundBar System
- Paradigm Decor with an Anthem MRX receiver
- MartinLogan Motion SLM X3 with an Anthem MRX receiver
- Paradigm Millenia LP Trio with an Anthem receiver
#2 - I will lose my fear of presenting Invisible Speakers and suggest them as a solution at each opportunity
- When determining their needs I will ask the question, "Do you want Visible or Invisible speakers?" This will give me the opportunity to respond to the inevitable answer... "What do you mean invisible?"
#3 - I will only offer to install networks and control systems where the client agrees to purchasing our network, control products and SurgeX as part of the deal.
- Call backs for things not working costs me money - using SurgeX dramatically reduces my system servicing.
- My network gear is tried and true. Whenever we had depended on the clients network, we had issues.
- My control design has specific components which work properly when I program and install them. No more attempts with client gear or old control systems they already own.
#4 - I will specify systems using my client's wallet and not mine.
- My better product opportunities grow when I do not consider the sale on my budget. The customer can always afford better products when it benefits their needs.
#5 - I will never quote a range of dollars for a product or service.
- My client will unfortunately only hear the lowest number.
#6 - I will invest in more training for myself and my team.
- When we stop investing in training we stop investing in ourselves, out people, and our clients.
I am sure there are countless resolutions we might all make. PAMrep just wanted to get you started! Happy New Year!
