Action Required on March 11th!
In an effort to bring you the best possible online banking experience, we are excited to let you know that we're upgrading our

Online Banking, Mobile Banking and Bill Pay solutions.

This enhancement provides increased flexibility, reliability and control, but you will also find that there are a few important changes that will affect the way you use Online Banking. 

An important note from Heartland Bank - All of your account information - your scheduled automatic payments and account history - will transition to the new system on Wednesday, March 11.
What can I expect when logging in to the new system
for the first time?

  • Upgrade your browser to Google Chrome, Mozilla Firefox, Safari or Microsoft Edge as soon as possible. Microsoft recommends that you no longer use Internet Explorer to access the web.

  • When you log in to the new system on Wednesday, March 11, you will use your existing Login ID credentials.

  • At first log in, you will be prompted to establish a new password. 
        
  • At first log in, you will be required to enter a Secure Access Code which you will receive immediately via your choice of email, phone call or text message. Follow the onscreen instructions to proceed.
Important Dates to Remember
The Bill Pay system will be unavailable during these dates due to data navigation and conversion maintenance . Please keep in mind, however, that you may preschedule any bill that needs to be paid between those dates prior to 11:59 p.m. on March 3.

From 3:00 a.m. on March 8 through 8 a.m. on March 11, the Mobile Banking app will be unavailable as we prepare for the Online Banking conversion.
From 12:00 p.m. (noon) on March 9 through 8:00 a.m. on March 11, Online Banking will be set to 'view only' to prepare for the conversion. Please preschedule any account transfers prior to that time frame.
Access the new Online Banking platform by logging in to Heartland.Bank after 8:00 a.m.
What do I need to know about Bill Pay?
Through 11:59 p.m. on March 3, 2020, pay your bills and schedule for future payments as you normally would. Be sure to preschedule anything that needs to be paid March 3 - March 10 as the Bill Pay system will be unavailable due to data navigation and conversion maintenance.  We have systems in place to help ensure that any bill payments you have prescheduled to post during this time frame will be paid on schedule.  Please be assured that all current payees will migrate to the new Bill Pay system.

If you currently use Heartland's eBill (bill presentment) feature, you will need to re-enroll those payees in the new Bill Pay system.

Our current Popmoney person to person payment system is being replaced with a new system called Pay a Friend. All Popmoney payees will need to be reestablished in either Bill Pay or the Pay a Friend service.
What about using the
Mobile App?
If you access Online Banking and Bill Pay through our mobile app and aren't enrolled in automatic updates, you'll need to manually update the Heartland Bank Mobile App to enjoy all the new features.
info@heartland.bank | 1-800-697-0049
Heartland Bank, 430 North Hamilton Road, Whitehall OH 43213
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