Business Focus Weekly
A publication focused on helping your business to grow and become more focused.
Rooted Real Estate – Haven real estate
Owner: Elizabeth Sorensen

KW: Tell us about your business.
ES: I consider myself to be an advocate for home sellers and buyers in eastern WA and northern ID. As a broker, I advocate for my clients and build relationships with them. I chose the name “Rooted” because as people get rooted in this area, and love the area, they feel like they are home as a greater whole or community. A place to put their roots down when they venture into homeownership. I love being part of that journey. I have been in real estate for 23 years. From property management to large acreage development, flipping homes. While I have been with Haven for 4 years, I started Rooted Real estate one year ago.

KW: Who is your target customer?
ES: I serve a lot of sellers, I work with everyone from single buyers to military relocations, people that are downsizing, and growing families that need to upsize. My favorite clients are residential – it is more personal.

KW: What has been the greatest impact of COVID-19 on your business?
ES: I launched Rooted real estate a month before Covid hit, and left the team at haven, so I had to pivot and readjust how I did things. I had a business plan ahead of time, but then things became a lot more remote. A lot of my marketing was going to be through video production with local restaurants. I had to adjust quickly.

KW: What are one or two actions you’ve taken to make a difference?
ES: Increasing social media presence and videos. Since I was already doing videos prior, it was easy to transition into that.

KW: What is a mistake you’ve made along the way that other people can learn from?
ES: One thing I wish I would have done is building my social media presence sooner. Start sooner rather than later. When you are new to the business, it’s important to build those platforms. I also wish I had learned what my strengths and weaknesses are sooner so I could delegate what I needed to.

KW: What is inspiring to you today?
ES: The number one thing is my family – I have 5 kids and an amazing husband – married almost 30 years. That’s why I chose real estate because of what it can offer my family – flexibility.

OFFER: If you’re interested in being on my preferred vendor list please call/text me at the phone number. I would love to hear what you have to offer the community and how we can partner.

Rooted Real Estate – Haven real estate
Owner: Elizabeth Sorensen
509-844-6539
elizabeth@spokanehaven.com

By Kendra Wiiest
Clear Chiropractic
Owner: Dr. David Berdan

KW: Tell us about your business.
DB: I previously had a separate business before joining Clear Chiropractic where I practiced upper cervical, then I found Clear Chiropractic where they were getting very good results with patients. We have been in business for four and a half years.

KW: Who is your target customer?
DB: 30-50 year-old working adults who are busy and want to make an investment in not only getting out of pain, but staying out of pain. I see patients who complain of headaches and am able to help them.

KW: What has been the greatest impact of COVID-19 on your business?
DB: Pivoting on learning how to do marketing strategies that I haven’t done before. Also having a mindset change.

KW: What are one or two actions you’ve taken to make a difference?
DB: Facebook ads, various social media ads, mailers. Recently I started pivoting and meeting other providers to look into what they do and get to know them personally to help with my confidence and referrals.

KW: What is a mistake you’ve made along the way that other people can learn from?
DB: There have been times that I felt overwhelmed (as I’m sure most people have recently), but we need to have the openness to shift into a new direction. We are constantly improving and working on our mindsets.


KW: What is inspiring to you today?
DB: There are some people that are fearful about what may or may not happen today. I say don’t be fearful. When I see patients and I ask them to take their masks off in order to do the Xrays, it is so refreshing and wonderful to see people’s faces when they are not hidden behind a mask.

Offer: 50% off your initial exam when you mention this article.

Clear Chiropractic
Owner: Dr. David Berdan
dr.berdan@clearchiro.com
https://clearchirospokane.com/

By Kendra Wiiest
Lorenda Rae Audio
Owner: Lorenda Rae

KW: Tell us about your business.
LR: Well, I have varying aspects to my business. My voice is my business. I use my voice to share the gospel and words of hope and encouragement and I also use my voice for commercials and other voice-over projects and also use my voice to help others who are coming out of abusive situations. I have been in the radio and voice-over business for 30 years and have hosted everything from dance/pop to country to Christian Radio. I have recorded thousands of commercials ranging from skin-tightening treatments to car dealerships to fast-food restaurants. As well as voiceovers for websites and phone prompts. Basically, anything that needs a voice added to it I can do right out of my house whether it be commercials or even radio shows.

I also am just starting to put together my blog on my website where I will share many words of hope and hope to put some of them into book form at some point. Regarding my voiceovers, sometimes have people hire me directly to do their voice-over or sometimes through an agency and I’ve had businesses over the years refer me to their other business friends to record their voice-over.

KW: Who is your target customer?
LR: My current target radio audience is people who want to be uplifted and encouraged. People who are looking for hope and a brighter future ahead. My goal is to daily help someone look past their struggles or pain and redirect it to finding the joy in life and the hope we have in Christ… and to remind them how important they are.
Another target audience for me is people who have lived in abuse. After years of being trapped in abuse myself and keeping my voice silent and never being able to speak up for myself, I hope to help be a voice in the darkness for others who are also either wanting out of abuse or trying to shake the trauma left behind from abuse and to remind them that THEIR voice matters and THEY matter and that we ALL have value and worth in this world. As a survivor of abuse myself - it can be a very lonely world as we keep silent about it and we are afraid to speak out. We have to relearn who we are and how to stand on our own two feet. 30 years

KW: What has been the greatest impact of COVID-19 on your business?
LR: Working from home more. Normally I do a lot of public appearances, which has come to a halt.

KW: What are one or two actions you’ve taken to make a difference?
LR: I am now set up to be able to do radio and voiceovers right from my house. Using Zoom more often. I’m working on my website to get the word out more about voiceovers. One of my actions has been to look to God to lead and guide my decisions. We can get frustrated when we are looking to please other people. I am not sure any of us can actually make every single person happy with what we do. But what we can do, is make an honest humble effort every day to seek what is right and good for our clients, for our audience, and ourselves. Putting ourselves in their shoes and being vulnerable to offer that quiet confidence to our clients. Giving our best foot forward and a willingness and eagerness to be generous with our gifts.

I work in trying to reach hearts and in that, I have to search my own. It isn’t always easy but daily I have to sit and spend time thinking - what I am thinking and feeling today - what could others be thinking and feeling today? What are words of hope I could share with someone today? Something I have been working on for a while is my website where I will be sharing my audio demos and my words of encouragement and also sharing words of hope for those who have come out of abuse. I am also on the board for the WHEN Network, Women’s Healing and Empowerment Network, which brings healing to women, men, and young people who have experienced the trauma of abuse in their lives.

KW: What is a mistake you’ve made along the way that other people can learn from?
LR: A big thing for me used to be negative self-talk and feeling like nobody wanted to hear what I have to say. It is our worst enemy. Getting to where I could feel fearlessness and just being able to do it has really helped. Being self-motivated and knowing no one else is going to do it for you is important. Figure out your goals and stay focused on them. I have learned so much about myself over the years. One thing about being an independent contractor is you have to be self-motivated and your own cheerleader. There will always be people out there trying to knock you down and hold you back and yet you have to keep looking toward your goal - whatever that might be for you.

KW: What is inspiring to you today?
LR: What’s really inspiring to me is other people. After I came out of my shell and looked around, now I get to interview and associate with so many wonderful people. There are so many great people even in Spokane that are great people and so kind. I get to see the best of people and I feel like I’m right in the middle of that What inspires me is other people. When we look around us, there are some amazing people around us with so many talents and skills. So much heart and such a willingness to be kind. When we look to the best side of people and the best side of this world - we will find it and it finds us…and it inspires me knowing I am right in the middle of it and I get to learn from these amazing people and laugh with them and hear them share their hearts and knowing that when people team up together for good - great things can happen.

OFFER: MY special offer would be to anyone looking for a voice-over of any kind I would love to be a part of their next project and my services include not just the voice-over but also the full audio production as well.
Or I am also happy to come share my story of overcoming abuse and negative self-talk and fear whether it be one on one with someone or at their church or other groups.

I also encourage you to go to lorendarae.com for more hope and encouragement and I just launched it so it will be growing over time.

Lorenda Rae Audio
Owner: Lorenda Rae
509-869-1972
www.lorendarae.com

By Kendra Wiiest
Thornhill Valley Funeral Home  
Interviewee: Scott Dahl

KW: Tell us about your business.
SD: In 1942, Harold and Geneva Thornhill opened the Thornhill Funeral Home on Sprague Avenue in Spokane Valley, Washington. They operated the business for over 25 years in this location before the Valley Mall was planned for the area. In 1969, they moved the business to its current location at 1400 South Pines Road, conveniently located next to the Pines Cemetery. In the early days, Thornhill Valley Chapel also operated an ambulance service. To better serve the needs of the Spokane Valley community, Thornhill Valley Chapel was enlarged in 1993 to add a crematory facility and a second small chapel. The crematory has since been moved to our sister location Ball & Dodd in northwest Spokane, where our Care Center is located. In 1999, Thornhill Valley Chapel became an honored Dignity Memorial® provider. In 2013, updates were made to the funeral home, including a dedicated area for serving refreshments for receptions and catered services. In addition to helping families honor and memorialize their loved ones, our funeral home serves as a gathering place for community organizations and special events, such as Veterans of Foreign Wars Memorial Day ceremonies, musical group rehearsals, and an annual holiday memorial service. Located on the Thornhill property is a large Veterans monument and flagpole where an annual Memorial Day event occurs. At Thornhill Valley Chapel, we are committed to maintaining our ties to the Spokane Valley community and meeting its ever-changing needs.

We are a service, some people call us first responders, I call us last responders because we are the last person you need. We try to serve your family in the best way we can for your needs. Covid caused people to not be able to see their loved ones – now they are passing away and we give them the opportunity to see them one last time. Covid restrictions have really made things difficult as far as the number of attendees.

KW: Who is your target customer?
SD: We have two different revenue streams. One is Pre-Need - working with people typically 60-70 taking care of things in advance. We do many face-face seminars about preplanning. We work with hospice, and we also freeze costs. Our second service is At-Need, which is an at-the-time situation. We have 3 geographically centered locations.

KW: What has been the greatest impact of COVID-19 on your business?
SD: Dealing with the Covid restrictions on numbers and attendance has been the most difficult impact. We saw a total dip in services when Covid first started.

KW: What are one or two actions you’ve taken to make a difference?
SD: We switched to Zoom and DocuSign for services, which has been interesting when teaching our older employees how to use them.

KW: What is a mistake you’ve made along the way that other people can learn from?
SD: Like any business, we learned you really need to do your research on a lot of different things like pricing, inventory, costs, accounting, etc.

KW: What is inspiring to you today?
SD: Today I'm totally inspired by my staff. We have an amazing staff that helps people feel comfortable. This sometimes feels like a ministry when we help people in such a trying time.

Offer: Call the funeral home to set up a pre-arrangement appointment (virtual or in-person) and receive 10% off selected goods and services.

Thornhill Valley Funeral Home  
Owner: Scott Dahl
509-924-2211
dignitymemorial.com 

By Kendra Wiiest
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