www.MercyCareAZ.org
November 4, 2020
Recently rejected claims resolution

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care, Mercy Care DD and Mercy Care Advantage
                           
Unfortunately there was a vendor error that started on 9/22/2020 that caused some claims to be rejected.

This error has been corrected in our system so it should not affect any new claims. In the meantime, we have captured a report of all claims that were affected by this. We are in the process of rerunning those claims through our claims system for consideration. We apologize for any inconvenience this may have caused you.

As always, don't hesitate to contact your Mercy Care Network Management Representative for general questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!
www.MercyCareAZ.org