(we know this is a little late but…) Happy New Year! We hope you had an enjoyable Christmas and New Year break. A New Year typically comes with much celebration. It is a time for new beginnings, full of hope and optimism. Whilst we are optimistic about the year ahead, we will admit that our “glass half full” is tinged with a little apprehension. One thing 2020 has taught us is to expect the unexpected. Talking of 2020, last year our newsletters contained lots of tech news, tips and advice but for 2021’s inaugural newsletter we wanted to bring you something much lighter to kick the year off. So, we asked members of the Supreme team 3 questions in a poll – the answers we have used as content for this newsletter. Some of their answers made us chuckle, others inspired us and one or two responses were out of this World…literally! We hope you enjoy reading them – oh yes, we held our very first webinar last week. It was a resounding success (if we do say so ourselves). You can watch the webinar here and download the virtual goody bag here. Until next time – here is wishing you and your team the very, very best this year.

The Question about "One Good Thing That Happened in 2020" We all agree that 2020 was a bleak year, however answers to this question showed that it was not all doom and gloom. Here are a few responses: Julian, our Business Development Manager rediscovered his love for DJing during furlough. He set up a Mixcloud account and has lined up some gigs for later in the year. You can listen to some of his mixes here. Our Helpdesk Manager Abbie Taylor bought her first house (at 20!) and is looking forward to getting it all done up. Our Regional Director Angela Hart began writing and published a few short stories online. She would not divulge the location of the stories however, as apparently, they are a little too risqué. One of our engineers, Andrew Cockshott entered a competition on a whim after the first lockdown, to win a free stay at one of the Hilton hotels. Not only did he win the competition, but when he got to the reception his room was upgraded so he stayed in an executive top floor room. Result! Ellen our marketing exec completed her very first art commission for a friend. See it here – but brace yourself… What good thing did you experience in 2020?

The New Year’s Resolution Question What is your new year’s resolution? Do you plan to visit the gym more often? Save more? Or spend quality time with family and friends? The latter came up a few times with members of the Supreme team. Also: Our Technical Lead Tom Burnett, under strict orders from his Mrs, has resolved to complete the renovations on his house. Aidan our Head of Client Services has pledged to make every moment count, to take time to breathe and to “enjoy myself”. Our Financial Controller Ose, is keeping a gratitude journal to help her appreciate things more because according to her “complaining has never helped so I’m ditching it completely this year!” Whilst Deb, one of our senior engineers would like to focus on maintaining a healthy mind and body.

Make a prediction for 2021 Cast your mind back to this time last year. Could you ever have predicted that the year would turn out the way it did? No? Well neither did we! So, we thought it would be fun (and an insight into the minds of our colleagues) to get them to predict what may happen this year. Tommy one of our engineers, predicts that lockdown will end mid-year and we will be able to see people freely again. Tom predicts a dark dystopian future were good guys battle bad guys - but all in the ransomware sphere. He also predicts that ransomware attacks will become more prevalent as insurance companies continue to pay ransomware demands. Abbie thinks we will soon live underwater (maybe not this year…) and Andrew predicts that Tesla will complete one of its Hyper Tunnel Train loops with working stations. Our favourite prediction is this one from Adam Strawford – he says “we will face major hardship at the start of the year, but we will endure, bounce back and move forward”. Nice one Adam – we cannot think of a better way to end this segment!

SUPREME NEWS

Service Delivery KPIs See how well Supreme Systems performed this quarter, from Average Waiting Time to Customer Satisfaction Rating and many more... See our KPIs for this quarter >>

Dates for the Diary Planned Maintenance:   15th & 29th January 12th & 26th February 12th & 26th March

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