We Are Here For You

Well, we’re nearly 70 days in since most of us in the world began working from home and we just wanted to check in on you.

We have seen some incredible things from our departments across the country. Many of you have been offering food service support, turning your recreation facilities into emergency relief centers, and offering innovative virtual programming options to your residents.

While you are all working so hard, wearing new hats and balancing…everything, we wanted to remind you that MyRec.com is working diligently to serve you as well. We hear your concerns about re-opening pools, day camps, athletics and summer concerts and we want to work with you to identify the guidance necessary.

There are many resources through your state associations, so please reach out to them and neighboring departments. MyRec.com will continue to put together help files, and video guides in your management side system so you can learn when you can learn.

In the meantime, I want to make sure you each take a moment for yourself. This is a stressful time, and nobody can be expected to know everything. Try getting outside, visit your local park or trail - practice what you preach; take a moment to re-center.

Thank you for everything you do.
Stay positive and passionate.
We Are Here to Help:

We are working on changes to make your life easier, and in the meantime we want to work out the best solutions with you. Please call (802-465-9732) or email (info@myrec.com) to consult your unique circumstance so we can diagnose and assist your specific situations!

Here are a few areas we can help guide you in:
  • Cancelling activities to stop future registration
  • Setting up activities to collect registrations without payment for possible future events
  • Cancelling registrations for refunds individually or for credit in bulk- View Video
  • Refunding directly to Authorize.net- View Guide
  • Pausing memberships for future reactivation and what this means for expiration dates
  • Updating auto-pay fees for memberships in bulk or activities individually to reduce customer burden
  • Cancelling or rescheduling reservations, returning deposits, and issuing refunds in full or part- View Video
  • Refunding purchased POS products for cancelled events or offering credit for future purchases
  • Adding receipt notes with links to meeting details for virtual programs
  • Using system alerts, home page messages, and account messages to relay info- Embedding Videos Guide
  • Utilizing our time-based activities module- View Guide
  • Setting your facilities/areas as opened/partial/closed for quick viewing- NEW
  • Sending email blasts to targeted groups for better receipt of pertinent information Sending Email Blasts with Constant Contact (see special below)
Constant Contact Special
Constant Contact is a leader in online marketing with a mission to provide organizations with a smarter way to communicate online. Exclusive offer for MyRec.com customers, save 50% off for 6 months using promo code REC50
What is Coming and What You Can Do:
We are:
Working on limitations to areas, seat caps, etc.
Adding new products to our POS Portal Store

You can:
Visit the Online Help for how-to videos and guides
Check the Updates for the newest functionality
Sign up for our Quarterly Newsletter
Path to Recovery
NRPA has now launched the Path to recovery framework which has been designed to help communities as they develop plans to go through the reopening process. 

Virtual Recreation Community
The Virtual Recreation Community is a place for park and recreation professionals to share the materials, resources and virtual events they have created to keep their communities active and engaged during the COVID-19 pandemic. This community was created on NRPA Connect as a public community to create a database of free and accessible virtual recreation programs that any park and recreation agency can use.
Thank you from the MyRec.com staff!
MyRec.com: Simplifying your Recreation Management
We're here to help: 802-465-9732