Quarterly news & updates
November 2020
A Message from
PAUL AUDET

Three down, one to go

As far as Hospital Information System go lives go, TransForm’s first few appear to have been successful; home runs made under incredibly difficult circumstances. It’s not just me saying so, either; our member hospitals’ leadership all had praise for the e-VOLVE teams that made it happen.

“The preparation has been outstanding and the support to staff and physicians, exactly perfect,” said Hôtel-Dieu Grace Healthcare CEO Janice Kaffer in the wake of her hospital’s go live Nov. 1. “I’m delighted.”

“I have so much confidence in the team from TransForm and e-VOLVE, our own team, and from the other hospitals,” agreed Dr. Ross Moncur, who was Erie Shores HealthCare’s interim CEO during their go live September 27.

Chatham-Kent Health Alliance’s CEO Lori Marshall had equally kind words.

“I really want to thank the staff and physicians of CKHA; thank you to TransForm, thank you to our regional partners and thank you to our patients and families for their patience as we go live with this system,” Marshall said.

I’m grateful, too – in part for our member hospitals’ continued confidence in TransForm, but also for the dedication, commitment and hard work of the e-VOLVE team that has risen to the occasion three times in three months and is now getting ready to take Windsor Regional Hospital live next spring.

It will be our most challenging go live – but it will also be our most rewarding as the addition of WRH to the Cerner Millennium family in Erie St. Clair will make our new Hospital Information System truly regional in nature, maximizing its benefits for staff and patients alike.

There will be bumps, to be sure. But based on the e-VOLVE team’s performance to date, I don’t think I’m going too far out on a limb here in predicting it’s going to be great.
TINA CORLETT
Purchasing Specialist

Tina received a Going the Extra Mile nomination from the Erie St. Clair LHIN for her work in securing PPE supplies. The nomination described Tina as very responsive and willing to do whatever it takes to ensure front line staff have the tools they need to be safe during the COVID-19 pandemic.
COLIN MATTHEWS
Senior Business Analyst

Colin received a Going the Extra Mile nomination from a Cerner employee for his work on the e-VOLVE project. The nomination described Colin as someone who works hard in the face of deadlines, is willing to learn every day and always accountable.
SAAD ZAFAR
Senior Business Analyst

Saad received a Going the Extra Mile nomination from a Cerner employee for stepping up his system knowledge and agility throughout the e-VOLVE project. The nomination described Saad as keen on looping in integrated teams and efficient in determining the best path and people to work with to get things done and save time.
MADISON DESBIENS
Project Associate

Madison received a Going the Extra Mile nomination from a Cerner employee for always performing job roles outside of her regular job description on the e-VOLVE project. The nomination commended Madison for wearing many hats throughout the project all while exhibiting utmost responsiveness and professionalism. 
2020 Cerner Go-Lives
Years of planning, months of collaboration and weeks of training culminated this fall with three of the most successful Hospital Information System go lives heathcare veterans had ever experienced.

The first go live took place at 12:01 am September 27 at Erie Shores Healthcare (ESHC), drawing a round of cheers and applause from physicians, staff and e-VOLVE personnel on site to provide support to end users.

“Go live has gone as well as we hoped it would have if we went back six months and thought about what success looks like,” said Dr. Ross Moncur, ESHC’s Chief of Staff. “This is what it looks like.”
Physicians and staff agreed, calling the implementation “really good.”

“I know everyone has worked really hard on that; it has been quite seamless, and we have had fantastic support, so that has made it a lot easier,” said Hospitalist Dr. Yee Providence.
REMINDER: Phishing Warnings
A reminder to be extra cautious of phishing attempts after several new reports of a spike in ransomware attacking hospitals in the United States. Click the link below to view the details sent out to all hospital in October.
Adobe Flash Support Ends Dec. 31, 2020
Support for Adobe Flash is ending. Click the link below to learn more about other supported standards.
Security Alerts Now Available on the MESH App
In an effort to increase visibility, TransForm has added cyber security alerts to the MESH app under “Alerts.” It is not a push notification so staff must tap or click on “Alerts” from the main page to view the post (see images below). This is an enhancement to our current process of issuing communiqués which will continue for our hospitals.
TransForm Needs Your Help During the COVID-19 Pandemic
During this difficult and uncertain time, TransForm encourages all hospital staff to please use discretion when seeking IT support services. Your assistance is needed as we try to keep the service desk phone line open for critical patient care tech issues ONLY. If your issue is NOT directly impacting critical patient care, please DO NOT call the Service Desk phone line. Rather, please submit a ticket using the TransForm Support portal accessed through Storefront (Citrix). If you are unable to submit a ticket, please work with a colleague to submit a ticket on your behalf. Thank you in advance as we work together during the COVID-19 pandemic.
TRANSFORM www.transformsso.ca