PUBLIC POWER WEEK, CUSTOMER SERVICE APPRECIATION, AND WATER PROFESSIONALS WEEK |
October 4-10, 2020 PWP joined more than 2,000 community-owned, not-for-profit electric utilities to celebrate Public Power Week. Coordinated by the American Public Power Association, Public Power Week highlights the reliable electric service provided by local utilities, as well as the employees who work hard to support those efforts. To celebrate Public Power Week, PWP shared fun facts about the utility on Facebook and Twitter throughout the week.
That same week, Customer Service Appreciation Week was also celebrated. It's an opportunity for organizations to recognize the Customer Service professionals who work hard to help other In honor of this week, PWP posted photos of some of our Customer Service staff masking up, staying safe and helping our customers online.
Additionally, California has designated the first week of October as Water Professionals Appreciation Week, and PWP shared photos of field crews working hard both before, and during, COVID-19 online and on social media. This week is sponsored by the California Water Environmental Association and provides communities with a time to highlight the many men and women who work to provide safe, healthy great-tasting drinking water.
Thank you to all the PWP employees who are committed to the Pasadena community and to providing reliable water and power every day!
Read about these weeks of celebration here.
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THANK YOU FOR THE PASADENA FOOD HUG |
Throughout COVID-19, local restaurants and organizations have joined together to provide a "Pasadena Food Hug" to local essential workers. PWP has been honored to receive meals for our water and power crews multiple times throughout the pandemic.
Thank you to the Latino Restaurant Association, Pasadena Food Hug volunteers and restaurants, and all our Pasadena residents! Your kindness and support are greatly appreciated. Check out some photos of PWP staff and Pasadena Food Hug volunteers - click here.
PWP would also like to thank and recognize all other essential workers - healthcare providers, grocery store workers, first-responders, and many more - for your hard work and dedication to our community during COVID-19.
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BILL ASSISTANCE PROGRAMS FOR LOW-INCOME CUSTOMERS |
PWP offers several different programs to help eligible customers pay their utility bills. To view program requirements and apply directly online, please visit PWPweb.com/BillAssistance.
Electric Utility Assistance Program (EUAP)
· Receive $10/month bill credit
Cares Program
· For seniors 62+ or permanently disabled customers
· Receive $10/month bill credit
· Public Benefits Charge waived
Cares Plus Program
· For seniors 62+ or permanently disabled customers at the lowest income level
· Receive $10/month bill credit
· Public Benefits Charge waived
· Utility Users Tax waived
For all three programs, applicant must be a current residential electric customer. Account holder must provide proof of income for all persons living in the household, and meet household income requirements. Customer may only participate in one bill assistance program at a time and bill credit is applied only to the electric portion of the utility bill. Permanently disabled customers must submit a print out of your benefits from the Social Security Administration Office.
PWP also offers low-income customers a broad range of FREE water and energy efficiency installation services, and an additional $1,000 rebate for the purchase or lease of a new/used electric vehicle.
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SPRAY-TO-DRIP VIRTUAL WORKSHOP ON NOVEMBER 14 |
Join us Saturday, November 14 for a virtual workshop about retrofitting your irrigation system. Hear from a landscape specialist on the benefits of drip irrigation, and the easiest, Do-It-Yourself method for converting your spray nozzles to drip. The workshop is at 9 AM, and will be hosted online; all registered participants will receive an email link to the virtual event.
PWP also offers FREE Spray-to-Drip Residential Retrofit Kits. These kits are valued at approximately $288, and provide enough supplies to retrofit up to 400 sq.ft. of landscape.
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PWP'S HOME IMPROVEMENT PROGRAM PROVIDES UP TO $4,000 IN FREE UPGRADES |
Pasadena residents can receive up to $4,000 in home improvements that reduce energy and water use, helping homeowners save money. For in-person services, vendor will be practicing social distancing and following health and safety guidelines. PWP's Home Improvement Program offers FREE personalized services that include home evaluations, customized savings tips, and the installation of efficient products that may include:
- High Efficiency Toilets
- Smart Thermostats
- Central AC Tune Up
- LED Light Bulbs
PWP has resumed in-person program services, but continues to offer virtual home evaluations as well. To sign up for the program, call us at 626.788.9838 or visit us at PWPweb.com/HIP.
Home improvement services are also available for low-income customers, visit PWPweb.com/UnderOneRoof to learn more.
Actual measures installed depend on the eligibility of the home. Participants must be Pasadena Water and Power residential electric customers.
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Customer Service: 626.744.4005
Hours: Monday-Friday, 7:30 a.m. – 5:30 p.m., except holidays
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