DSD to Resume In-Person Services at PDC March 21  

With the City of Austin’s move this week to Stage 3 of the COVID-19 Risk-Based Guidelines, the Development Services Department (DSD) is preparing to restore in-person services at the Permitting and Development Center (PDC) on Monday, March 21.  
 
The department also will continue to offer a full suite of virtual services along with in-person meetings. With some exceptions, DSD will offer appointments for both virtual and in-person services from 7:45 a.m. to 4:45 p.m., Monday through Friday.

Appointments to schedule in-person or virtual appointments for meetings beginning March 21 will be available on the PDC Appointment Scheduler as of March 7. 

Intake and Service Center Modifications to Address Backlog 
 
As part of ongoing efforts to reduce the delay between submittal and processing of applications, Wednesday meetings will not be available with staff in the following areas, beginning March 9: 
 
  • Commercial Intake  
  • Residential Intake 
  • Land Use Intake 
  • Site and Subdivision Inspection Intake 
  • Service Center 
 
Staff in these areas will also be unavailable on Wednesdays for online chat and phone inquiries. Moving forward, Wednesdays will be reserved to focus exclusively on processing previously submitted applications and permit requests. 
 
We appreciate the flexibility and patience the community has shown as we have continued to provide development services while keeping our employees and community safe. The DSD team looks forward to serving you, either in person or virtually, soon.  
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