Customer Support and Training Programs
MRSI Systems offers a variety of service contract options to provide fixed cost material, labor, and expenses for machine repairs. In addition, we offer preventative maintenance and calibration programs to ensure your machines are operating at top efficiency. Our comprehensive training programs offer a cost-efficient solution from basic operator training to more advanced programming. Please have your system serial number available when you call for service so that we can continue to provide optimal customer service. We are dedicated to learning more about our customers and how to better serve you.
MRSI On-Site Training Programs
Based at our Massachusetts, US headquarters, MRSI offers a comprehensive set of training programs covering our family of products. Led by experienced engineers, the programs are tailored to suit each customer’s needs, including concepts of robot orientation, teaching alignments, the die bonding process and production set up.
The sessions are run over a 3 to 5 day period depending on the specific program. These are hands-on training programs and attendees will learn the following key features of our products:
1. How to program your die bonding and epoxy dispensing systems e.g. how to teach a waffle pack and teach a tip to perform tasks.
2. The major features of our software platform common to our systems including the intuitive Windows™ interface and how it simplifies the set-up and production process.
3. How to access the library of waffle pack and die.
4. How to set up calibration routines.
5. How to turn a simple machine into a powerful tool to allow die and placement locations to be taught for use in the future.
6. Ability to use die in multiple programs and to reteach easily.
7. Alternate die capability allowing the system to automatically switch between alternate vendors of die.
8. Our sophisticated advanced vision systems, enabling rapid detection and orientation of die over a full 360°.
These training programs can also be run at a customer’s site. Please contact the service department at
service@mrsisystems.com
or call 978-667-9449 for details on service contracts and these programs.
Software Training Videos
MRSI offers an extensive library of software training videos for your MRSI die bonding and epoxy dispensing systems. These videos are the perfect tool for training new operators of MRSI machines and as a refresher course for existing users. These cost-effective videos are a great alternative to on-site training for new and existing operators, technicians and engineers. Contact MRSI to purchase the latest training videos to program your systems today.
