www.MercyCareAZ.org
February 18, 2022
Invitation to Respond: Statewide Crisis Phoneline Vendor

Applicable to: Mercy Care Complete Care, Mercy Care RBHA, Mercy Care Long Term Care, Mercy Care DCS CHP and Mercy Care DD
                           
Mercy Care, Care1st and Arizona Complete Health-Complete Care Plan (AzCH-CCP) are seeking to contract with a strategic partner to provide statewide crisis phone services to people in Arizona. 
 
Mercy Care, Care1st and AzCH-CCP are looking to build a long-term, mutually beneficial relationship with a single statewide crisis phone line operator. The selected vendor will have demonstrated expertise and capability to: 
  • Deliver quality, cost-effective services  
  • Meet required capacity and system reporting and monitoring requirements  
  • Develop and maintain strong system partner collaboration  
  • Demonstrate innovation in ongoing system improvement processes 
 
Estimated Timeline 
The general timeline for this process is identified below. Dates are subject to change. 
 
Milestone Date Events
  • 2/18/22 - Invitation to Respond - Received by potential vendors  
  • 3/21/22 - Invitation to Respond - Responses due 
  • 3/22/22 to 3/30/22 - Invitation to Respond - Potential vendor discussions/Site visits (as applicable) 
  • 4/01/22 - Selected vendor announced 
  • 5/16/2022 - Contract Signed 
  • 10/1/22 - Contract effective date 
 
Please review the Invitation to Respond for additional important information.   

As always, don't hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!

                           
www.MercyCareAZ.org