Tip #18: There’s support for helping patients deal with sensitive health issues
We talked about the benefits of discussing sensitive subjects like quitting smoking with patients. But if you’re worried about giving patients tough love, you can refer them to local resources.
For example, if weight loss is a difficult topic for your patient, you can suggest free exercise classes as a starting point for positive change. L.A. Care’s Family Resource Centers offer many free health education workshops and fitness classes in a fun, welcoming environment.
You and your patients can also search for community resources, support groups and other services that address a variety of subjects on L.A. Care Community Link.
Contact Us
Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?
Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.
L.A. Care VIIP Program
L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.
L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).
