Improving Customer Service Through Science
Leverage Brain Science to Connect with Customer’s Minds & Hearts
YOU WILL LEARN:
- How to add value to the customer experience
- How to leverage our neural strategies of information processing to improve internal and external customer interactions
- How the brain’s need for social connections influences the customer.
SO YOU WILL BE ABLE TO:
- Increase your ability to hear the customer and be better heard by them
- Use the BRAIN-based approach to improve the customer service experience
- Successfully deal with difficult/angry customers
