The Comment Card Box Still Works!

Patient Satisfaction Tip of the Week

Tip #13: Gather feedback with comment cards

You don’t have to launch a formal survey to get feedback from patients. An old-fashioned comment card station still provides a quick and convenient way to assess what’s working and what’s not.

Set up a comment card station and ask patients to rate the quality of their care.

Go through the responses at staff meetings and work together to reinforce the positives and to address any issues.

Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?

Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program

L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County