-What do you do to separate your business from others? Provide free estimates, fair and competitive pricing, excellent customer service, and additional warranty beyond state recommendation. We are also a general contractor, so we provide ‘one stop shop’ for many customer needs. They don’t have to use multiple vendors for a job, we generally can do it all. We have many years of experience, our workers have been with us for 10+ years.
-What diversifies your business, product wise? We can get any product that a customer is interested in. We provide a wide range of services and products.
-What are customers telling you when they come in the shop? After we complete jobs, we hear from customers that they loved our work, our crew was fantastic, and they enjoyed working with us. They will recommend us, and keep us in mind for future work they need.
-What trends do you see the next year? Continued growth with various types of fireplace installations from wood, propane and gas.
Personal Info:
-How long have you been in the hearth business? 38 years
-What got you started in hearth business? I didn’t want to work for others, so decided to start my own business in a needed industry
-What has kept you in the hearth business? I enjoy working with customers/people and doing work that satisfies them
-Why are you a member of NWHPBA? To keep informed about the industry
-Have you attended NWHPBA/HPBA Events? If so… what is your favorite part about them?
Yes, I have attended various conventions, and enjoy the networking and meeting other people in the industry.
-What’s your favorite NWHPBA memory? The convention a few years ago in Texas, that was a great convention, and I learned a lot
-What’s your favorite movie? Avatar and Top Gun
-First car? 1961 Plymouth Valiant
-First concert? Cheap Trick
