O&R Providing Food, Medicine Spoilage Reimbursements for Storm Isaias Customers Who Lost Power for 2 Days or More
 
ORANGE AND ROCKLAND MEDIA RELATIONS
 Pearl River – August 08, 2020 -- 07:00 PM
 
O&R announced today that the company will reimburse customers for food and prescription medicine spoilage if they lost power for 48 consecutive hours or longer during Tropical Storm Isaias, which slammed the region Tuesday.
 
O&R Vice President – Customer Service Christina Ho said, “Being without power, even during normal times, is a real hardship. It’s even more difficult now because of COVID-19.
 
She added, “To help our customers impacted by the destructive forces of Tropical Storm Isaias, we have expanded our claims process for customers who lost power in the storm.”
 
If you lost power for more than 48 consecutive hours as a result of the storm, please fill out a claims form at: https://www.oru.com/en/services-and-outages/claim-form to cover your costs for spoiled food, medication or perishable commercial merchandise.
 
Residential customers may receive reimbursements for up to $235 with an itemized list, or up to $540 with an itemized list and proof of loss (with receipts, photos etc.).
 
Commercial customers are eligible for up to $10,700 for losses of perishable merchandise spoiled due to lack of refrigeration (with receipts, photos, invoices, etc.).
 
Requests for reimbursement must be filed on or before September 8, 2020.
 
Remember, Tropical Storm Isaias claims forms are available at: https://www.oru.com/en/services-and-outages/claim-form or, if customers do not have computer access but wish to file a reimbursement form, they can obtain a form by calling O&R Customer Service at 1-877-434-4100 and they will send one to the customer.
 
About Orange & Rockland
Orange and Rockland Utilities, Inc. (O&R), a wholly owned subsidiary of Consolidated Edison, Inc., one of the nation’s largest investor-owned energy companies, is a regulated utility. O&R provides electric service to approximately 300,000 customers in southeastern New York State (where its franchise name is Orange & Rockland) and northern New Jersey (where it’s Rockland Electric Company) and natural gas service to approximately 130,000 customers in New York. 

O&R serves the following communities in New York: Airmont, Bloomingburg, Blooming Grove, Chester Town, Chester Village, Chestnut Ridge, Clarkstown, Crawford, Deerpark, Florida, Forestburgh, Goshen Town, Goshen Village, Grand View, Greenwood Lake, Greenville, Harriman, Haverstraw Town, Haverstraw Village, Highland Falls, Highlands, Hillburn, Kaser, Kiryas Joel, Lumberland, Mamakating, Middletown, Minisink, Monroe Town, Monroe Village, Montebello, Mount Hope, New Hempstead, New Square, Nyack, Orangetown, Otisville, Palm Tree, Piermont, Pomona, Port Jervis, Ramapo, Sloatsburg, South Blooming Grove, South Nyack, Spring Valley, Stony Point, Suffern, Tuxedo Town, Tuxedo Park, Unionville, Upper Nyack, Wesley Hills, Wallkill, Warwick Town, Warwick Village, Washingtonville, Wawayanda, West Haverstraw, Woodbury, Woodbury Village, Wurtsboro. 

O&R, as Rockland Electric Company, serves the following communities in New Jersey:
Allendale, Alpine, Closter, Cresskill, Demarest, Franklin Lakes, Harrington Park, Mahwah, Haworth (part), Montague, Montvale, Northvale, Norwood, Oakland, Old Tappan (part), Ramsey, Ringwood, Rivervale (part), Rockleigh, Saddle River (part), Upper Saddle River, Wantage (part), Vernon (part), West Milford (part), Wyckoff (part).