As the calendar ticks towards the live, in-person CS Week 2021, look for website updates and email announcements. Perhaps we’ll utilize RED-YELLOW-GREEN MASK icons to share protocols for each location/venue. For example:

CS Week remains your partner for unbiased educational opportunities, forums for networking and the sharing of innovative best practices that will advance the customer experience. Set your plans in motion to REGISTER and BOOK YOUR HOTEL ROOM for Tampa, FL. We will continue to update www.csweek.org and provide timely information via emails regarding any changes to precautions and recommendations.

Visit ENGAGE311 for the full agenda with dates, times, presenters and planned topics, plus Sponsor Solutions from these industry partners:

All virtual for 2021, this customer service center-focused niche conference experience is dedicated to municipal and county professionals who initiate and coordinate non-emergency service requests, answer inquiries about the who-what-where-when of events happening in their jurisdictions and coordinate with third-party service agencies to extend and promote their value in the community. In these pandemic times, 311 customer service centers across the U.S. and Canada have been vital partners to the ongoing effort to inform, respond and report on the needs of their constituents. Click Registration to sign up for this year’s exciting conference experience.

Getting To Know You Hosted by the leadership team from the City of Fort Worth 311, our 2020 311 Award of Excellence Winner

It’s 5 O’Clock Somewhere hosted by Charice Young, Prince George’s County, MD and Sue Pontarelli, City of Evanston Police Dept

Have questions about ENGAGE311 registration or this year’s lineup? Please contact Amber Wiens at 903-357-5011.

Still have questions about EVCx Forum?

Please contact Dave McKendry at 613-889-9836.

Utilities United Against Scams has grown from a grassroots idea to a consumer protection powerhouse. Over 140 utilities have banded together to share best practices for fighting cybercrime and reducing victimization on behalf of customers and shareholders. UUAS’s achievements underscore its value and its mission. Read more about UUAS.

The second in our "Thriving During Uncertain Times" series, this Women in Utilities webinar will feature two industry leaders who are positioning and fostering diversity and inclusion programs on an enterprise level at their respective utilities. Join us for a continuation of our first webinar and learn about the journeys both utilities are investing in and making a part of their culture. Perhaps their paths could be ones your utility wants to emulate and adopt.

Online REGISTRATION is open. Watch csweek.org for more information or updates.

If this is your first exposure to CS Week, Join Our Mailing List to receive regular announcements, information, tips and tools.

Virtual Only Registration Fee includes access to all recorded CS Week 2021 content.

Contact Julie Shankles at 903-893-3214 or 903-821-8631, Monday – Friday, 8:00 am – 5:00 pm CST for registration questions regarding CS Week Conference 45.

Each year, CS Week designates at least three major hotels close to the convention center known for being amenity-rich home-away-from-homes. Once you’ve decided which CS Week venues to attend, book your stay by clicking the booking links below. While hotels do require a credit card at booking, your card will not be charged until you check out. Remember: these are negotiated rates. Any other contacts you may receive advertising lower rates at these hotels are SCAMS. Learn more about our hotel locations and features at 2021 Hotels.

For questions about Step 1: Registration or Step 2: Hotel Reservations,

email Julie Shankles or call her at 903-893-3214 or 903-821-8631.

Lisa Collins manages the Expanding Excellence Awards program. For questions, please contact her at 903-821-8675.

Click 2021 FLOOR PLAN to see which companies have already committed!

For questions about the live, in-person Exhibit Hall or CS Week’s newest offering, its 2021 Virtual Exhibit Hall, please contact Shawnna Ansley at 903-821-8648.

Question: Why do utilities - big and small, coops, munis and publicly-traded, electric, gas and water – all find such value at CS Week?

Answer: Conference Workshops!

Across all its venues, CS Week content is created by utility professionals for utility professionals. Conference Workshops and Synergy Groups use the Customer Experience Lifecycle as the framework for building 70+ workshops each year. Attendee surveys tell us three truths year after year: 

1. Workshop presenters are knowledgeable and trustworthy;

2. Content is relevant and timely;

3. Presentations are well-conceived and useful later back at the office.

New workshop abstracts submitted last summer along with already-developed Conference 44 workshops planned for Fort Worth but not presented have been selected for Tampa's lineup. Soon, workshop titles, presenters, learning objectives and descriptions will be available online. Watch your mail and inbox for Spring 2021 Newsline in mid/late March for titles in all seven tracks.

CS Week’s Business Process Synergy Groups are postponed until 2022; however, Smart Energy Water will present its vendor Synergy Group live and in-person during CS Week 2021. EVCx Forum’s virtual Synergy Group will convene on May 18.

For Conference Workshops questions, contact Danise Mullendore at

Lisa Collins at 903-821-8675.