Patient Satisfaction Tip of the Week

Tip #12: Talk to patients about the role of a PCP If you’re seeing a new patient for the first time, consider taking a moment to explain the role of the primary care provider (PCP).  Patients new to managed care may not understand that you should be their go-to for health care. Let them know that you’re here for them!

Tell Us How You Feel We sent you a survey last week to get your feedback on these tip emails. If you've completed the survey, thank you for your time! If you haven't taken the survey yet, this is an opportunity to let us know what you like or don't like about the Patient Satisfaction Tips of the Week. It's brief and anonymous, and will help make this a better resource. The survey closes this Friday, November 1.

Contact Us Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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