www.MercyCareAZ.org
December 9, 2021
Non-Emergency Transportation - Pick-up and Drop-Off Locations

Applicable To: Mercy Care Complete Care, Mercy Care DD, Mercy Care DCS CHP, Mercy Care Long Term Care and Mercy Care RBHA 

Effective March 1, 2022, Mercy Care will begin to require claims billing to include the following for non-emergency transportation:
  • Accurate pick-up location
  • Accurate drop-off location

While this is currently set as a soft edit in our system, it will become a hard edit effective March 1, 2022 and could result in claim denials. This applies to both electronic and paper claims.

Per our Chapter 100, Mercy Care Provider Manual - General Terms, MC Chapter 9 - Non-Emergency Transportation, it indicates:

All NEMT services for provider types NT and 28 will require submission of a trip ticket or EDI information noting the completed pick-up and drop-of locations for review prior to payment. All NEMT services without the required documentation will result in a claim denial.

Please don't hesitate to contact your Mercy Care Network Management representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.

Thanks for all you do!
www.MercyCareAZ.org