Patient Satisfaction Tip of the Week

Tip #5: Education levels may vary One of the many things we learn is not to make assumptions about patients. This includes assumptions about education and literacy.  While many Medi-Cal members have low health literacy, this doesn’t apply to everyone. About 1 in 4 Medi-Cal expansion members have a college degree.  Making health terminology as easy to understand as possible for patients is very important. At the same time, we can be mindful that communication shouldn't be based on assumptions and remember that each patient is unique.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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