A quarterly publication of South
Cove Manor at Quincy Point
Summer 2019 Issue
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About South Cove Manor at Quincy Point...
We are a non-profit rehabilitation and care community with over three decades of experience providing leading edge care to older adults. From our original home in Boston, to our current state-of-the-art, multicultural community in Quincy, South Cove Manor has built a legacy of excellence rooted in honoring our elders and their traditions.
288 Washington Street, Quincy MA 02169 617-423-0590
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Elizabeth Chen, Secretary,
Executive Office of Elder Affairs, Visits SCM@QP
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(l-r) CEO Bill Graves, founder & Board member Helen Chin Schlichte, founder Amy Guen, Secretary Chen, Administrator Li Chen, and Chair Richard Lui convened at South Cove Manor for a conversation on elder care.
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South Cove Manor at Quincy Point welcomed Secretary, Executive Office of Elder
Affairs (EOEA), Elizabeth Chen, on August 15th for a substantive conversation on elder care in Massachusetts.
Founder and Board member Helen Chin Schlichte and Chair Richard Lui convened the luncheon meeting and provided background on South Cove Manor, relating its founding in 1985 in Boston through its expansion and 2014 move to Quincy Point.
CEO Bill Graves outlined South Cove's services and shared insights into the challenges of managing a top quality rehabilitation and care community. Bill also praised the Massachusetts legislature for passing, and Governor Charlie Baker for signing, the FY 2020
state budget which includes $50 million of new funds for long term care.
We were honored to have Dr. Chen visit South Cove Manor and are excited to work with her throughout her tenure at EOEA.
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Secretary Chen, who has roots in Boston's Chinatown community, shares a hometown connection with South Cove Manor co-founders Helen Chin Schlichte and Amy Guen.
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MGH Visiting Scholars
Tour South Cove Manor
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Eight rehabilitative clinicians from China, all visiting scholars at the Mass General Hospital Institute of Health Professions (MGHIHP), School of Nursing and Department of Occupational Therapy, visited South Cove Manor on August 8th. The visit was facilitated and co-hosted by Board members Tom and May Chin (pictured center).
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South Cove Manor at Quincy Point was honored to host eight clinicians from China on August 8th for a discussion and tour. The group of physicians, therapists, and a nurse,
along with their MGHIHP host and preceptor John Wong, PhD, were eager to explore how the elder care community was designed around principles of Person-Directed Care.
The tour highlighted the unique physical aspects, as well as the unique operational aspects, of how South Cove Manor provides care to the Elders in the community. The visiting scholars will share their experience at South Cove with colleagues at Shenzhen
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People’s Hospital, Nan’ao People’s Hospital, and Shenzhen Baoxing Hospital, all located in the city of Shenzhen in southern China.
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A Conversation with Bill & Li
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Administrator Li Chen and CEO Bill Graves have been spending a lot of time in the courtyard kitchens, brainstorming ways to enhance dining experiences for residents
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What's cooking at Quincy Point?
Bill: A timely question! Food is the next focus for our Person-Directed Care initiative. Everyone loves our food, but we want to
enhance the dining experience we offer.
Li: In talking with residents and families, we know that while they appreciate the freshness and quality of our meals, they would like more options and a more home-like style of dining.
Bill
: We are taking a look at how we can transition some of the food preparation and serving out of our central kitchen and into the courtyards where people live - just like home. We want to serve fresh, hot food, directly to each resident at their table, instead of portioning food in the main kitchen.
Li:
Our goal is to offer more options during meal times, and the opportunity for residents to make those choices right from their dining table, instead of in advance. We also know that the aroma of food cooking will stimulate appetites, and in turn, lead to greater enjoyment of meals and the health benefits that go along with that.
Great idea. How can that work?
Bill: Right now we are consulting with engineers and architects from Levi & Wong, the team that designed our campus, to determine the best way to approach this plan. We already have servery kitchens on each courtyard, so this idea has been part of the vision for SCM@QP since day 1.
Li: There is a lot to work out, but we're excited and will keep you posted!
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Success for English Language Learners
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We are so impressed! 16 staff from the recreation, nursing, food service, housekeeping, and laundry teams successfully
completed Beginner and Intermediate English language classes. Designed and taught by Bunker Hill Community College (BHCC) faculty, the 15 week courses were funded through a generous grant from the Asian Healthcare Foundation of Massachusetts.
South Cove Manor is proud to support the continuing education of our staff.
Plans are underway for Fall English classes, and conversation practice sessions for all English language learners will begin shortly. Congratulations to all of our English language students!
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Beginner English Graduates
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(l-r):
WanLing Li, Dongmei Ye*, HuanQing Mai
*,
YanFen Huang*, Instructor Lisa Pred-Sosa, Gui Yu, Lang Rong Mei, Yan Zhu Liu, Administrator Li Chen.
Not pictured: Chaowen Feng.
* Perfect attendance
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Intermediate English Graduates
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(l-r): Mathilde Aimee*, MingJia Chen, Xiaolan Situ*, Qingyin Lin, Administrator Li Chen, Yingzhong Xue, Jayne Ogata, Instructor, Yanli Ye, Mary Butler, Director of Nursing,
Yangjun Yan*.
Not pictured: YanLi Chen.
* Perfect attendance
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"This is only a drill!"
It was all hands on deck as South Cove Manor rehearsed a disaster, joining other care communities for a region-wide drill on June 11th. Coordinated by the Massachusetts Long Term Care Mutual Aid Plan (MassMAP) of which South Cove is a member, our practice scenario was a tropical storm with flooding, necessitating the simulated evacuation of 18 residents.
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South Cove Manor has rock solid emergency response plans which may be triggered by weather, power failure, or another incident. Emergencies
may require sheltering in place, partial evacuation, or accepting displaced residents from other care communities. Plans are refined quarterly and a full scale drill is executed annually.
A simulation exercise starts with a team session in the command center and concludes with debriefing and evaluation to identify opportunities for improvement. There is no such thing as being too prepared to ensure the safety of those in our care. Our staff did a fantastic job!
A big thank you to
Quincy Fire Department and Brewster Ambulance
for taking part in our drill.
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Nurse Practitioner Students Design
Self - Care Plan for Caregivers
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Nurse Practitioner students from the Mass General Hospital Institute of Health Professions (MGHIHP) recently completed a six week clinical rotation at South Cove Manor.
June and July are vacation months for many, but six nurse practitioner students from MGHIHP spent the summer honing their nursing leadership skills during a clinical placement at South Cove Manor at Quincy Point.
The culmination of each MGHIHP clinical rotation is a community project and presentation to the host site's management team. This summer, after observing the strong relationships between South Cove residents and their caregivers, the future nurse practitioners selected "Self Care for the Caregivers" for their community project.
The group researched the potential for b
urnout and compassion fatigue among nurses and other direct caregivers, and noted that South Cove's high staff morale and comprehensive employee communication and activity efforts are effective ways to support our team. The students' presentation recommended additional strategies to strengthen caregivers' resilience and well-being through self-care including guided meditation, journaling, a focus on work-live balance and stress management techniques.
We love having students as part of our community and thank MGHIHP for partnering with us.
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Happy August Moon Festival!
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We were happy
to be part of the
Quincy
August Moon
Festival
presented by our friends at
Quincy Asian Resources, Inc
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We welcome your comments-please share your thoughts at
288 Washington Street, Quincy, MA 02169
(617) 423-0590
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South Cove Manor at Quincy Point has a legacy of excellence, repeatedly achieving the highest quality ratings for the Commonwealth and nationally, and has been named as one of the country’s top nursing centers year after year by US News & World Report.
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