Provider Transfer Requests Can Now Be Submitted Through Your Family Portal Account
Dear Parent:

We have great news! The provider transfer request and fulfilled co-payment documentation can now be submitted through your Family Portal Account.

A family may request a child care provider transfer at any time. A parent may not transfer his or her child to another school readiness program provider until the parent has submitted documentation from the current school readiness program provider to the Early Learning Coalition of Broward County stating that the parent has satisfactorily fulfilled the copayment obligation related to school readiness program. Satisfactory fulfillment of the co-payment obligation is defined as immediate payment of the outstanding co- payment obligation or establishment of a repayment plan for the outstanding co-payment obligation.

If your child(ren) needs a provider transfer, please contact us at (954) 377-2188 in order for a customer service representative to change the household status of your Family Portal Account to allow the provider transfer to be requested. You will then be able to access your Family Portal Account
https://familyservices.floridaearlylearning.com/account/login to complete the provider transfer request. Please let us know if you experience technical difficulty with your Family Portal Account so we can provide you with technical assistance.

You will then complete the following steps to request a provider transfer (Click the link below for a step by step guide with images):


  1. Log into your Family Portal Account.
  2. Once logged into your portal account you will select update eligibility.
  3. On the Child Provider Information screen, you will select “no” to indicate you would like to change the childcare provider information.
  4. Select ‘I would like to request a Provider Transfer’.
  5. Select the applicable selections for the several questions that follow.
  6. You must also upload documentation that you have fulfilled your co-payment at the current provider before a transfer is approved (i.e. a letter stating that you have a zero balance from the current provider). This can be uploaded to other documents.
  7. Once you are notified that your provider transfer request has been approved, log back into your Family Portal Account to accept the Terms and Conditions associated with the new enrollment.

Once the request has been submitted and includes the required zero balance documentation, the request will be processed within 5 business days.
All transfers must be approved by ELC Broward prior to transferring your child(ren).

Please be advised that the email address SRTransfers@elcbroward.org is no longer active. If you have any questions, please contact us at 954-377-2188.