Better Customer Experience & Contact Center Software | Affordable, All-in-One UC as a Service

September 2020 News

MABC

Technology Solutions

www.MABC.com

MABC is your local, Virginia-based source for the latest in Communications, Collaboration, IT Services, Networking, and Managed Support. Avaya Diamond Certified, serving businesses for 30+ years, MABC is ready to help you take advantage of technology that helps you move ahead.

Improving Your Customer Experience… MABC rolls out Intermedia’s Contact Center as a Service

Outstanding Customer Experience – even when your workforce is remote – is not just a “temporary fix” for today… It’s the New Normal.

To compete, your business needs to provide superior experiences, regardless of location and distance. As your trusted technology solutions provider, MABC has the tools and resources to remote-enable your Contact Center – and it’s simpler than you might think.

The key is implementing Intermedia’s affordable Contact Center as a Service (CCaaS) to link customers to your agents working anywhere, make remote management simple, and collect real-time and historical data.

Unite Contact Center Video Overview [1:46 min]

Built on contact center software, this managed service offers the technology you need to delight customers, while reducing on-site costs and easing the demands on your internal IT staff. CCaaS offers businesses of any size superior reliability, along with easy deployment, and faster, more accurate resolve times.

Supports multi-site contact centers and remote agents

Centralizes management from one portal, accessible anywhere, any time

Keeps an eye on service levels, and analyzes performance by queue, team, or agent with real-time dashboards and historical reports

Manages customizable agent skill sets and statuses

Centralizes the handling of web chat, email, and SMS in a single application with omnichannel capabilities

Enhances engagement with outbound dialing and advanced outreach campaign capabilities

Sends out post-call surveys to measure satisfaction

Quickly and easily integrates with CRM and WFM systems

And much more – all delivered from the cloud.

Ready to learn more about new ways to improve your Customer Experience?

Click here to arrange Your Contact Center Service Demo and get a Starbucks on us!

Get to know Unite Cloud UC as a Service… Affordable, All-in-one Communications

Intermedia Unite is an easy-to-use cloud-based unified communications (UC) platform that helps your employees become more productive and collaborative with a full-featured phone system combined with audio/video/content sharing, chat, conferencing, file sharing and backup capabilities.

The Business Case for Unite Cloud UC…

Increased Productivity and Collaboration – Video conference, Business SMS and seamless integration between mobile devices and your corporate phone system make your business even more productive.

Lower Costs – No hardware to buy, install, manage, upgrade or replace. Save on monthly phone bills when compared to traditional phone service.

Increased Reliability – 99.999% financially-backed uptime service level agreement (SLA) and automatic rerouting of calls in event of any outages.

Simplified Scaling and Management – Unite scales according to the needs of your business. From small business to enterprise, you can order service according to the number of users; no guessing number of lines needed.

Business Continuity – Intermedia Unite automatically rings all your endpoints with every call and in the event that you don't answer, it routes the call to any number you choose (branch office, automated attendant, mobile number, etc.).

Our Unite project team manages all the programming and implementation details for you. Then we make sure every user has the tools and training they need to become immediately productive. From Day One we’re always on call 24×7 to serve you with on demand support or Managed Service Offerings.

When it comes to UC delivered as a service from the cloud, MABC has you covered. Contact MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500, DC/MD/NOVA: (301) 882.7760 or info@mabc.com.

MABC makes Wireless Work… Experts in Advanced Aruba/HP Wi-Fi Infrastructure Deployments

We make Wireless easy

Whether you’re looking to upgrade an aging infrastructure, extend your current network, or deploy an entirely new network – MABC can assist with wireless solutions to meet your performance and security goals. We will help you design a wireless configuration that’s right for your business, deploy it, and support your

IT team when they need help.

Working with our industry-leading partner Aruba Networks/HP, MABC provides secure, reliable, manageable and scalable wireless infrastructures to meet your connectivity and application needs in the office, across campus, and at your branch offices.

Here are a few of the elements that go into building out a high-performing Aruba wireless infrastructure…

Access Points – 802.11ac wireless access points deliver outstanding Wi-Fi performance. They can be deployed as controller-managed or controllerless Aruba Instant APs depending on the design, scope and scale of your wireless network.

Mobility Controllers – Offer centralized network engineering, IP services, security and policy controls, and app-aware platforms. In addition to network control, they can be deployed as branch gateways, VPN concentrators, WIPS/WIDS and spectrum monitors, and stateful network firewalls with integrated content filtering.

Outdoor Mesh Routers – AirMesh outdoor wireless mesh networks offer intelligent Layer 3 routing and support Wi-Fi access as well as point-to-point, point-to-multipoint and full mesh backhaul.

Security Products – You get strong network security everywhere users and devices connect: Policy Management, Policy Firewall, Intrusion Protection and VPN Services.

Mobile Engagement – Location-aware mobile apps provide indoor turn-by-turn navigation, contextual marketing, and a personalized guest experience.

Single Pain of Glass Management

Aruba Central is designed to simplify the deployment, management and optimization of your WLAN, LAN, VPN and SD-WAN. When it comes to managing your Wi-Fi Infrastructure, Aruba Central provides Cloud networking and AI-based Ops to oversee your campus, branch, and remote environments. Learn more: Aruba Central Data Sheet PDF

We make Wireless Networks easy… Contact MABC today at Portsmouth: (757) 673-2200, Richmond (804) 273-6500, DC/MD/NOVA: (301) 882.7760 or info@mabc.com.

Send us your sales referrals and get a $250 reward

Know someone who is moving or looking for a new phone system? A friend who needs faster broadband or better in-building signal coverage? A business partner who wants to add Video collaboration?

Tell us about it... Just mention, "Newsletter Referral Program" when you make the referral - we'll take care of the rest. MABC rewards you with $250 when we get their business. And there's no paperwork hassle or hoops to jump through.

Contact us with your sales tip. Call MABC today at Portsmouth: (757) 673-2200, Richmond: (804) 273-6500, DC/MD/NOVA: (301) 882.7760 or info@mabc.com.