Patient Satisfaction Tip of the Week

Tip #4: Don't Let Authorizations Fall Behind L.A. Care frequently gets grievances and complaints about referrals for specialty care taking too long or falling through the cracks. Clear your plate by prioritizing authorizations and keep patients moving forward with their care. If there is a delay, get ahead of complaints by informing the patient and providing a realistic timeframe.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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