October 2019
.......Aligning Employee & Customer Experience
coming in November-
Who are these people and what are they thinking?
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Do You Want Me to Stay? Experience and Engagement!
by Bill Dickinson TLG Sr. Consultant
Although there are some signs of weakness—a few small cracks—both the economy and a tightening labor market mean that your
talent
is free to move and choose where they work.
Remember your
talent
, that is to say your human capital, has choices!
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"65% of millennials say that personal development is the most important factor in their careers; they want and expect to be developed."
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Flow versus Mastery: The Challenge of Our Era
By Tino Mantella
I admit that I am a “baby boomer” so my thoughts, below, won’t be in sync with some other generations. Yet, at TLG we strive to understand each generation and our purpose is to “unleash potential”. Embracing and understanding changing environments is of utmost importance when it comes to providing the best results for our clients.
I suspect that most of us understand the meaning of mastery, but having the drive, desire, time, and purpose to work toward mastery is another story.
The word “flow” may be a newer term to many of us, so I will start there.
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"...there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat."
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And we have a WINNER! The reader who sent in October's selected question received
a $50 gift card
to Cafe Intermezzo! Hope you enjoy a warm cappuccino and a delicious snack with an friend on TLG.
Answered by Neurologist
Josh Turknett
, MD
TLG Principal Consultant
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Lack of Executive Function Skills
"What could a parent or supervisor do to assist or train someone who does not seem to have “executive function” skills? Are there courses? Coaching? Or is this the way it always will be?"
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G
ot a question for one of our coaches?
Click below...
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EMPLOYEE SATISFACTION, ENGAGEMENT AND EXPERIENCE
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By Anne Quiello, TLG Senior Consultant
Two decades ago in the organization I served, we surveyed our employees to measure their satisfaction – with their pay & benefits, supervisors, job security, and work conditions. These were what the American Psychologist, Frederick Herzberg labeled as “hygiene factors,” which influence job satisfaction but not motivation.
We were able to trend satisfaction and gained some knowledge regarding the general mood of our employees which was important to us, but we didn’t have enough actionable data to target and impact key business measures.
READ MORE
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Template for Impactful One-on-One's
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“On average, only 15% of employees who work for a manager who does not meet with them regularly are engaged; managers who regularly meet with their employees almost tripled that level of engagement.“ Gallop
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How to conduct a meaningful One-on-One
by Bill Dickinson, Senior Consultant TLG
1:1
Template & Questions
for Direct-Reports: Clarity & Care
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Managing-Leaders as they engage and connect with their direct-reports
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What if you were hit by a beer truck?
What would happen to your business, your department, your plans?
Tino Mantella
President & CEO TLG
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W
omen in Leadership - Friday, October 18
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Friday, October 18:
““One Entrepreneur’s Story: Cooking Up Trust, Teamwork and Long-Term Success” ”
featuring Mary Moore, Founder & CEO The Cook's Corner
Among the Atlanta Business Chronicle’s “2018 Most Admired CEOs,” Mary has received numerous awards during her career, including a POW! Award, an ICON Achievement Award, Global Innovator Award, a Distinguished Alumni Award, and induction into the YWCA’s Academy of Women Achievers. Passionate about all things cooking and entrepreneurial, she’s also committed to giving back and highly engaged in the community, e.g., Immediate Past Chair, ATL Food Bank; BD of Directors, Metro ATL Chamber; and Past President, Les Dames d’Escoffier International Board.
Commerce Club
7:30am - 10am
Breakfast & Complimentary P
arking
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Best Moments from Women in Leadership Last Month Meeting
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Doug Shipman, CEO Woodruff Arts Center
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Doug's "One Thing" from his moving and inspiring presentation at the September 2019 TLG Women in Leadership event.
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Quiz- Is Your Team Engaged??
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Instructions:
If you are a manager, ask your employees to give their honest feedback about their experience at work (if they won’t, that should tell you something). If you are an individual contributor, answer for yourself.
The Engagement Quiz
- There are excellent opportunities to grow or learn new things around here.
- My leader regularly talks to us about our futures/career progression in positive ways.
- We are regularly recognized for our good work.
- My boss understands what drives me and gives me assignments I find motivating.
- We feel well-informed about organizational changes.
- We are free to speak up and give feedback without fear of reprisal.
- We feel our efforts make a difference every day.
- We understand the bigger mission and values of our organization
Post Quiz:
A terrific exercise is to meet as a team, even if just for half an hour, and vote to identify which of these issues are overall gaps within the team. Then, again together, brainstorm solutions to fill the gaps. For instance, if the vote shows a majority of the team don’t feel well-informed of organizational changes, it’s time to put a process in place to address that specific challenge—for instance, you might invite other leaders from around the organization to breakfast meetings and pepper them with questions about their part of the business; you could set a standing meeting for your team leader to debrief the group after each senior leadership meeting she is invited to attend; and so on.
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You aren’t going to solve every engagement woe in a short meeting, but chances are you will identify low-hanging fruit and take a step toward making a better workplace for you and your teammates.
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Employee Engagement Benefits
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Dr. Patricia Thompson, Senior Consultant TLG
Taking
Mindfulness Training
on the road this month...
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Patricia will be presenting at a corporate Conference on Jekyll Island. What a wonderful venue for practicing mindfulness!
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Congratulations to TLG's own Tino Mantella
Finalist for IMPACT AWARDS Atlanta Technology Professionals.
The award will be presented to the winner on November 21, 2019. Good luck Tino!
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TLG looking forward to attending the SOLD OUT
Women Who Mean Business Awards
Oct. 17 presented by Atlanta Business Chronicle.
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Lyn Turknett
, Co-founder & Co-chair of Turknett Leadership Group was honored with this award in 2015 and is so excited for the group being honored this year. And sad that a business trip prevents her from attending this year.
“Excited to see the honorees for the 2019 ABC Women Who Mean Business Awards. It was such an honor to be part of the class of 2015, when the amazing Ann Cramer received the Lifetime Achievement Award. It’s wonderful that Virginia Hepner is receiving that award this year - she is a superb business person and community servant. Congrats to all the 2019 honorees!”
Tino Mantella, Susan Hitchcock, Nancy Cranford, Kathy Igou & Hope Sonam will all be there cheering on the honorees.
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TLG excited to attend this special event for the Drake House sponsored by Morris Manning & Martin LLP.
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Tech Culture & Leadership Panel
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Join Tech Alpharetta for a thought-provoking panel of experts at the Microsoft Technology Center at Avalon.
Thursday
November 7th
5:30pm - 7:30pm
TLG President & CEO Tino Mantella will be moderating the panel discussion.
Click
HERE
for more info.
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by Daniel Pink
Pink's thoughts about what really motivates people. Directing one's own life and purpose are paramount.
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by
Gene Kim, Kevin Behr, and George Spafford
This book seems to have become a bible for IT leaders. It’s a novel but based on issues that happen in many companies today. The bottom line, in respect to the book is all about the interaction between leaders and employees and how every employee, given the right support can step up to be a leader. Communication, work flow, agile, dev ops, application of technologies, etc. This book isn’t for just tech folks. Anyone can benefit from reading it.
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By establishing a clear set of expectations and promises--collectively known as "the Contract"--and upholding it consistently, employers can build the essential trust that leads to powerful employee engagement.
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by Kathryn Mayer
Analyst says a digital strategy is about engaging employees to deliver a better experience.
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by Lance Gibbs
Funny, honest, the kind of straight shooting author I enjoy. Plus I love the book cover.
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by Gallop
Authors from Gallup recently published,
It’s the Manager,
based on new research and a review of 30 years of business surveys including tens of millions of in-depth interviews of employees and managers across 160 countries.
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Disengaged vs Engaged: Real Life Examples
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The
Disengaged
Gas Station Clerk-
by Kathryn Igou, VP Operations, TLG
Imagine this scene. Late for a meeting you pull into the gas station on fumes and start to pump your gas and your credit card won't work. You notice the other pumps having the same issue. You go inside to tell the clerk and he says it's been that way all day and blames the credit card machine. You ask if anyone is working to fix it because you don't have cash with you, and he says that his manager is off today. Had he tried to call anyone else? No, said this was above his pay grade. Seriously? This is a real story that happened to me in ATL. You can imagine the lousy customer experience. I actually ended up borrowing cash from a stranger who let me write her a check so I could get my gas. So how was my customer experience? Very negative feeling for the gas station, the credit card processor, the clerk...all of the above. But happily shocked that a stranger let me write a check!
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Not engaged:
Employees are psychologically unattached to their work and company. Because their engagement needs are not being fully met, they’re putting time — but not energy or passion — into their work.
Actively disengaged:
Employees aren’t just unhappy at work — they are resentful that their needs aren’t being met and are acting out their unhappiness. Every day, these workers potentially undermine what their engaged coworkers accomplish.
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The Engaged Homewoods Suites Motel Clerk-
Meet Satchel. He is the only employee here at Homewood Suites in Beaumont. The access road is underwater and I10 is shut down due to flooding. We can’t get in or go out. The hotel a mile from us is under water. Satchel has been here all night. His coworkers couldn’t make it to work so he stayed. He has manned the phones, answered each of our questions, ensured that we have had a hot cup of coffee or tea, and helped serve us a hot breakfast. He has handled this situation with grace, kindness, and a beautiful smile on his face
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(Post from one of the 90 guests he served alone during a 32 hour shift) And guess how people feel about Homewood Suites after reading this???
Read More
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Engaged:
Employees are highly involved in and enthusiastic about their work and workplace. They are psychological “owners,” drive performance and innovation, and move the organization forward.
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Barbara & Kathy will gladly set you up with a call or meeting
________________________________________________________________________
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