When sending or receiving e-mails, Mercy Care has an e-mail encryption software we use - Mimecast. Using this software assures safe and protected e-mail responses for both you and Mercy Care.
In order to clarify and help answer questions, we have developed an E-Mail Encryption User Guide available for you. Please click on the link to review in detail. This guide also contains frequently asked questions that may help you to troubleshoot any issues you may be having.
If you initially have problems, you should check with your internal IT department to make sure there are no internal policies blocking access.
If you experience any further problems that can't be answered by your internal IT department, please contact 1-800-237-7476. When prompted, choose option 3, then 4 (Secure Email) during normal business hours; 8:00 a.m. to 6:00 p.m., E.S.T.
Thanks for all you do!
