Patient Satisfaction Tip of the Week

Tip #3: Provide staff with motivational interviewing training Consider improving patient engagement by offering motivational interviewing training to your staff.  Motivational interviewing is a method that uses empathy and practical techniques to encourage reluctant patients to change behaviors and make healthy choices. According to Psychology Today , motivational interviewing is often used to address addiction and the management of physical health conditions such as diabetes, heart disease and asthma. By understanding the difficulties most people face in making any life change, this method taps into a patient's own feelings and coaxes them to verbalize their own desire and commitment to change their behavior. This technique can boost patient outcomes, adherence and satisfaction.  Learn more about trainings at the Motivational Interviewing Network of Trainers .

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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