Patient Satisfaction Tip of the Week

Tip #2: Ask your staff how to improve patient satisfaction Because they spend a lot of time with patients, staff often see patterns of behavior, hear viewpoints and learn about patient experiences with health care. Ask your staff what they think is most important to improving patient satisfaction. Listening to and involving staff in efforts to improve the patient experience can also increase office morale and collaboration.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community? Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.  

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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