The Hub - In response to the many challenges the accommodation industry has been facing over the last 18 months, the Accommodation Association will soon be launching ‘The Hub’, a community based platform that’s home to the latest job postings for the industry as well as a host of free training courses, videos and helpful articles.
Developed in collaboration with Olive Group, The Hub is free to join and provides a central platform for a range of industry specific online training courses, a jobs board where you can view and apply for the latest jobs and a suite of helpful videos, articles and resources to further enhance your industry skills.
The Hub platform is free for industry members and we will be adding new content regularly. Join our community today by registering here or check out the introductory video here.
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In our last Key News Update, we wrote about how the mindsets of all governments had begun to shift from case numbers to vaccination rates. Now that the vaccination targets agreed to by National Cabinet are being met and exceeded, the mindset of governments has yet again shifted from lockdowns to lockouts of the unvaccinated and to change the policy settings embarked on to protect the economy to assisting the economy recover. With those changes of political and policy priorities comes opportunity and the Association is shifting its advocacy focus to advocating for governments to assist in driving demand growth and ensuring the policy settings are right to help the sector retain and recruit employees.
Please click here to continue reading. |
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Hospitality Industry Award Update
This a recap of some of the recent changes to the Hospitality Industry (General) Award (HIGA).
Wage increase
Effective from the first full pay-period commencing on or after 1 November 2021, the base rate of pay for all wage classifications was increased by 2.5%. For members’ convenience, the new rates, penalties and allowances have been summarised, and may be downloaded here: Hospitality Industry (General) Award
Loaded Penalty Rates
On 3 September, the Award was updated giving employers an option to pay some employees a loaded rate of pay instead of certain award entitlements. This option is only available to full-time adult employees classified at Level 3 or above.
The loaded rates replace:
· Overtime payments (cl 28) – (except for clauses 28.2(d) to (f) dealing with RDOs and ADOs)
· Penalty rates (cl 29) – (with the exception of penalty rates in relation to public holidays)
· Split shift allowance (cl 26.14(b)(i)).
Schedule K of the Award lists the loaded rates and conditions that apply.
To continue reading, click here.
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Can organisations defame people without saying anything?
A. In short, yes. My colleague Andrew Nicolson recently explored the high court judgement in Fairfax Media Publications v Voller, which has opened the way for those who are targeted by keyboard warriors to bring a complaint against the owner of the social media page, rather than the troll itself. This case confirmed that publishers (including anyone who owns a social media page) can be liable for defamatory comments even where they are unaware of the nature of the comments and are 'publishers without notice'.
Read more about Andrew's findings and recommendations to organisations here.
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Upcoming Events
Networking Drinks in Sydney and Melbourne
The Accommodation Association will be hosting in-person networking drinks for members in Sydney and Melbourne. Join us for this event and reconnect with industry colleagues. Your ticket will include a drink and nibbles.
Sydney – 24th November 2021, from 5-7pm at Above 319 Rooftop Bar @ Vibe Hotel Sydney Darling Harbour
Melbourne – 2nd December 2021, from 5-7pm at Pearl Riverfront @ Crowne Plaza Melbourne.
Past Events
Data Insights Webinar
The Accommodation Association hosted a webinar with Amadeus. This session explored insights into the direct booking recovery in line with rising COVID-19 vaccine rates across Australia and the globe. A summary of this webinar presentation is available here and webinar recording here.
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New super administration requirements set to change employer onboarding significantly
To continue reading, please click here.
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A Message from Commonwealth Bank
Well-managed cash flow can mean the difference between a business that thrives and one that struggles to keep up. Here’s how it’s done.
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Is your property ready for the post pandemic surge? |
Is your property ready for the post pandemic travel boom?
Ensure you are ready to capitalise with a strong Direct Channel.
Speak to the reZme team about improving your direct channel and creating a new mobile friendly, website today.
Sign up now and pay nothing until 2022.
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Direct Booking Recovery Using Data Insights Summary
It was our pleasure to share with you the data insights we are seeing since the lifting of restrictions in states across Australia and recommendations on how you can use this data and make media decisions to increase your direct bookings and capture revenue opportunities.
To continue reading, please click here.
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Time to rise and shine
The last two years have placed inordinate stress on the average hotel, motel or resort operator and on their bank balance. Whilst the flood of domestic tourists will undoubtedly help, it will be some time before they are able to set aside money for refurbishment or replacements or to reinvest back in the product.
So, what can be done? Click here to read more.
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Segmentation and Automation in Communications – building loyalty
With the increase in usage of messaging channels worldwide, guest messaging has quickly gone from nice-to-have to a must-have for many hotel operations.
But can it really help to build trust and loyalty? And what about personalized guest experiences?
Watch this video for insights with ReviewPro’s Director of Product, Guille Garcia.
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Insurance for the Accommodation Sector
The last 12 months has fundamentally changed the face of the insurance landscape. Network Insurance Group CEO, Andrew Broughton, talks here about what we can expect to see in 2022.
As the Accommodation Association’s preferred insurance partner, the team of accommodation insurance specialists at Network Insurance Group (NIG) have designed a review process to ensure Association members have the right cover in today’s market. Whether you want peace of mind knowing your cover is adequate, or whether you want to ensure you’re not paying too much, contact our lead insurance specialist for a no-cost assessment.”
Joel Morrell - Account Manager
Mobile 0456 560 500 Reception 02 9957 2544
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Stocks are running low fast. Don't leave your supply orders to the last minute.
Finally, lockdowns are easing, and people are heading out to travel and buy. But the past few months have driven supply chains around the world to a near crisis point, with huge delays in the supply of many goods across borders — especially to remote countries like Australia.
And with Christmas looming, supply chain disruptions couldn’t come at a worse time for businesses. Small orders are worst affected as air freight companies prioritise large orders. That means that retailers and other businesses who source products locally are in a better position to avoid stock shortages and price increases — because stocks are already in warehouses within Australia.
Now is the best time to shop for your supplies. And when you do, choose to buy from local wholesalers with items already in stock, and ready to ship.
Visit TradeSquare.com.au, Australia’s largest wholesale marketplace with more than 150,000 products and 7,000 brands. Don’t wait until the last minute to order your stock, or you might have fewer options left. Start shopping.
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Recruiting and Retaining Talent - Q&A with Ben Kazakoff
Get the low down on how to gain and retain employees in a candidate short market from our industry expert, Ben Kazakoff.
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Let Us Help You Succeed
The attached study was completed by our Horwath HTL - Singapore office and provides an interesting insight into the food and beverage use for hotels. The article discusses designing F&B for multi dining sessions and mentions the dollars left off the table if the design/theming is only focused on breakfast capture.
Please click here to know more. |
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Ready For The “New Normal”
We are eager to collaborate with your Hotel on a cleaning solution post COVID-19 to ensure the safety and wellbeing of those in your staff and customer experience circle.
IHS has defined hotel specific cleaning programs to be implemented at accommodation properties, which are in line with the Health Department standards.
Please click here for more information.
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A Message from What's On Melbourne
Access to Promotional Assets & Tool Kits for Melbourne properties click here.
Updated assets for the City of Melbourne and ACMI
Use the “asset kit” to create and promote to your database “reasons” to visit Melbourne .
To maximise your properties exposure, make sure you current staycations are on (ATDW) to feature on the Visit Victoria staycation site.
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